Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karla Mendez Pimentel

Omaha,NE

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Wells Fargo. Proven ability to enhance client satisfaction and streamline processes. Experienced in managing patient records and scheduling at South Side Convenient Care, demonstrating confidentiality and empathy while educating patients on health maintenance.

Overview

3
3
years of professional experience

Work History

Teller

Wells Fargo
Omaha, NE
08.2024 - Current
  • Processed customer transactions accurately and efficiently, ensuring compliance with bank policies.
  • Provided exceptional customer service, resolving inquiries and issues to enhance client satisfaction.
  • Maintained cash drawer accuracy through diligent monitoring and reconciliation practices.
  • Educated customers on banking products and services to promote financial literacy and engagement.
  • Collaborated with team members to streamline workflow processes, improving overall branch efficiency.
  • Assisted in training new tellers on operational procedures and customer service best practices.

Doctor’s Assistant

South Side Convenient Care
Omaha, NE
08.2023 - 03.2024
  • Managed appointment scheduling and patient records efficiently
  • Ensured compliance with healthcare regulations and protocols
  • Educated patients on health maintenance and treatment plans
  • Translate for Spanish speaker patients

Education

GED -

Metropolitan Community College
Omaha, NE

High School Diploma -

Westside High School
Omaha, NE
05.2021

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Patience and empathy
  • Stress tolerance
  • Listening and comprehension
  • Customer relationship building
  • Confidentiality and discretion
  • Conflict resolution techniques

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Teller

Wells Fargo
08.2024 - Current

Doctor’s Assistant

South Side Convenient Care
08.2023 - 03.2024

GED -

Metropolitan Community College

High School Diploma -

Westside High School