Karla Mendoza
Dallas,TX
Summary
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs.
Overview
6
6
years of professional experience
Work History
Client Service Representative
Heritage Auctions
08.2024 - Current
- Provided professional customer service by managing client inquiries, addressing account-related questions, and resolving concerns promptly in fast-paced environment.
- Handle multiple client requests simultaneously while maintaining accuracy, efficiency, and attention to detail.
- Assist clients with account management, payment inquiries, shipping arrangements, and general auction-related questions.
- Provided receptionist coverage, greeting visitors, answering incoming calls, directing inquiries, and assisting with front-desk operations.
- Collaborated with internal departments to effectively address client needs and enhance overall customer experience.
Appliance Sales Associate
The Home Depot
10.2021 - 07.2024
- Delivered personalized customer service by assessing customer needs and recommending tailored products
- Established strong customer relationships through effective communication and dedicated service
- Handled multiple customer interactions simultaneously in a dynamic retail environment
Retail Associate
Marshalls
04.2021 - 09.2021
- Delivered excellent customer service in a fast-paced environment, assisting customers with inquiries and purchases
- Resolved customer concerns promptly, fostering positive experiences and encouraging repeat business
- Maintained clean, organized sales floors, supporting company presentation standards and enhancing customer satisfaction
Education
High School Diploma -
School of Health Professions At Yvonne A. Ewell Townview Center
Dallas, TX01-2021
Skills
- Account management
- Customer focused
- Receptionist coordination
- Detail Oriented
- Multitasking
- Strong communication
- Team-oriented
Languages
Spanish (fluent), English (fluent)
Timeline
Client Service Representative
Heritage Auctions
08.2024 - Current
Appliance Sales Associate
The Home Depot
10.2021 - 07.2024
Retail Associate
Marshalls
04.2021 - 09.2021
High School Diploma -
School of Health Professions At Yvonne A. Ewell Townview Center