Karla Middlecamp
Fruitport,MI
Summary
Dynamic and results-driven Owner/Executive Director at Carepatrol West MI-Lakeshore, skilled in care plan recommendations and fostering community relationships. Proven track record in expanding operations from 1 to 9 employees, demonstrating reliability and dedication while enhancing client satisfaction and business growth.
Overview
17
17
years of professional experience
Work History
Owner/Executive Director, Senior Care Consultant
Carepatrol West MI-Lakeshore
Lakeshore, MI
07.2017 - Current
- Facilitated communication among patients, clients, medical staffing, and administrative teams.
- Collaborated with diverse coworkers, families, and seniors to achieve goals and resolve resource-related issues.
- Demonstrated leadership by enhancing work processes within senior care operations.
- Expanded workforce from 1 to 9 employees over eight years, contributing to business growth.
Senior Advisor
Oasis Senior Advisors Franchise Systems
Spring Lake/Muskegon, MI
05.2010 - 06.2017
- Implemented diverse management options to meet client objectives.
- Consulted with clients to assess and meet short- and long-term housing goals.
- Promoted business to increase customer base and grow revenue.
Marketing Manager
Comfort Keepers
Spring Lake, MI
02.2008 - 06.2017
- Represented Comfort Keepers at local and trade association marketing to promote services.
- Managed creation of marketing materials, collateral and sales support tools.
- Led concept development and organized sales and operations resources.
- Manager in the Sales office
Education
CSA Certification - Certified Senior Advisor
05.2023
CPRS - Senior Placement
NPRA National Placement Referral Alliance
Phoenix, AZ01.2018
Skills
- Care plan recommendations
- Reliability and dedication
- Community engagement
- Marketing strategy
- Client consultations
- Customer service
- Team collaboration
- Employee training
- Sales management
- Strategic planning
- Business development
- Employee development
- Relationship management
Affiliations
- WDCC-Woman's Division Member-Muskegon
- SMG-Senior Marketing Group Secretary
- Safe Seniors Board member
- Four Pointes Board member
- Christian Manor Board member
- NPRA National Placement and Referral Alliance
Awards
- 01/01/18, Top 40 in sales Nationwide CarePatrol office
- 01/01/18, Rookie of the year
- 01/01/19, Gold Club & Value award & Empathy Award
- 01/01/20, Presidents Club & Value Award Mentorship
- 01/01/21, Presidents Club & MVP in small market
- 2022 Presidents Club and Excellence Customer Experience
- 2023 Presidents Club and Diamond Club
- 2024 Diamonds Club
Timeline
Owner/Executive Director, Senior Care Consultant
Carepatrol West MI-Lakeshore
07.2017 - Current
Senior Advisor
Oasis Senior Advisors Franchise Systems
05.2010 - 06.2017
Marketing Manager
Comfort Keepers
02.2008 - 06.2017
CSA Certification - Certified Senior Advisor
CPRS - Senior Placement
NPRA National Placement Referral Alliance
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