Karla Molina
Fort Worth
Summary
Healthcare operations leader with 12+ years of experience supporting clinics through team supervision, workflow optimization, and patient access management. Currently serving as Office Supervisor overseeing multidisciplinary administrative teams while supporting cross-department operations. MBA candidate with strong background in EPIC systems, revenue cycle coordination and staff development.
Overview
11
11
years of professional experience
Work History
Office Supervisor
Cook Children’s Urology
Fort Worth, TX
09.2024 - Current
- Directly supervise 10-15 staff across Medical Reception, Insurance Pre-Cert and Surgery Scheduling teams
- Lead multidisciplinary administrative team supporting high volume specialty clinic operations
- Oversee daily front-office operations to ensure efficient patient flow, accurate registration and timely phone coverage
- Maintain provider templates, schedule adjustments and OR scheduling needs in Epic to support accurate and efficient clinic operations
- Review and analyze daily/monthly operational reports to guide resource allocation decisions and improve clinic performance
- Serve as escalation point for scheduling, insurance authorizations, and patient access concerns
- Collaborate with Practice Administrator and Clinical Coordinator on workflow optimization and process improvements
- Review, approve and submit payroll for team, ensuring accuracy in hours, PTO, and timekeeping
- Complete daily charge review to ensure accurate charge capture, reduce billing errors and support timely revenue processing
- Provided interim administrative leadership support for Plastics department including scheduling processes, phone coverage strategy and staff onboarding
- Maintain working knowledge of insurance authorization and billing workflows to guide staff
- Act as Practice Administrator as needed to ensure uninterrupted operations
- Participate in hiring, onboarding and performance coaching of administrative staff
Medical Receptionist
Cook Children's Urology
12.2021 - 09.2024
- Entered insurance, demographics into patient database
- Checked patients in and out for appointments
- Call patients to confirm scheduled appointments
- Verify patient coverage for upcoming appointments
- Obtain insurance authorizations for HMO’s
- Collect and process payments for appointments or past balances
- Transcribe referrals from OnBase
- Schedule patients from referral WQ
- Create/edit templates for providers
- Block schedules for providers as needed
- Run Revenue and Usage Report daily
- Run Avaya report weekly/monthly
Certified Medical Assistant / Office Lead
Texas Health Resources
Keller, TX
12.2014 - 12.2021
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Oriented and trained new staff on proper procedures and policies
- Implemented care and efficiency improvements to support and enhance office operations
- End of day process- Bank Deposit
- Ordering medical and office supplies
- Sending daily report to manager (Provider Visit Count)
- Understand insurances policies
- Obtain referrals and prior authorizations as necessary
- Schedule and confirm appointments
- Attendance tracking for employees
- Taught patients about medications, procedures and care plan instructions.
- Obtained client medical history, including medication information, symptoms and allergies
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Kept patient exam rooms stocked, clean and orderly
- Maintains a positive, caring attitude towards patients
- Assisting in Pap Smears
- Sterile Equipment (Autoclave)
- Trained (TVFC) vaccine coordinator
Certified Medical Assistant
Beach Medical Clinic
Fort Worth, TX
09.2014 - 12.2014
- Performed patient intake, including vital signs, medical history and medication documentation
- Assisted providers with exams, procedures and patient preparation
- Administered vaccines and performed basic laboratory test as permitted
- Handled phone calls, prescription refill requests and patient messages efficiently
- Supported front-desk tasks including scheduling appointments and verifying insurance when needed
Education
Master of Business Administration -
Tarleton State University
Fort Worth, TX05.2026
Bachelor of Business Administration - undefined
Tarleton State University
Fort Worth, TX05.2025
Associates of Arts - undefined
Tarrant County College
Fort Worth, TX12.2021
Medical Assistant - undefined
Everest College
Fort Worth, TX08.2014
Skills
- Bilingual Interpreter (Spanish)
- Staff supervision & scheduling
- Payroll approval, PTO & timekeeping
- Workflow optimization & process improvement
- Cross-department coordination (Urology & Plastics)
- Escalation management & patient access resolution
- Strong communication & collaboration
- Epic EMR (templates, scheduling, reporting)
- Insurance authorizations & revenue cycle coordination
- Charge review & billing workflow support
- Operational reporting (Revenue, Usage, Call Volume)
- HIPPA compliance
- Microsoft Word & Excel
Timeline
Office Supervisor
Cook Children’s Urology
09.2024 - Current
Medical Receptionist
Cook Children's Urology
12.2021 - 09.2024
Certified Medical Assistant / Office Lead
Texas Health Resources
12.2014 - 12.2021
Certified Medical Assistant
Beach Medical Clinic
09.2014 - 12.2014
Bachelor of Business Administration - undefined
Tarleton State University
Associates of Arts - undefined
Tarrant County College
Medical Assistant - undefined
Everest College
Master of Business Administration -
Tarleton State University