Karla Montoya
Yukon
Summary
Dynamic customer service professional with over five years of experience in mobile retail and healthcare environments, recognized for driving productivity and enhancing customer satisfaction. Proficient in cash handling and adept at conflict resolution, I excel in building strong relationships and resolving issues efficiently. Bilingual in English and Spanish, I leverage excellent interpersonal skills to provide tailored solutions, exceeding customer expectations and fostering loyalty.
Overview
8
8
years of professional experience
Work History
MOBILE EXPERT
T-Mobile
08.2020 - 09.2023
- As a key holder with T-Mobile, I was responsible for driving productivity, creating excellent customer experiences, and ensuring that day-to-day operations were maintained
- Computed sales prices, total purchases, and received and processed cash and credit payment
- Demonstrated a strong commitment to customer service and satisfaction, going above and beyond to exceed customer expectations
- Developed and maintained relationships with customers, serving as a trusted advisor and resource for mobile device and service needs
- Managed and resolved customer complaints and issues related to mobile devices and services, ensuring timely and satisfactory resolution
SENIOR TELLER
Bank of Oklahoma
08.2015 - 06.2017
- This role consisted of receiving and completing loan payments, check handling, issuing saving/checking withdrawals and completing safety deposit procedures
- Trained new hires on banking policies and procedures as well as proper cash handling techniques
- Identified suspicious activities or fraud attempts according to established guidelines
- Resolved discrepancies between physical cash counts versus accounting systems entries promptly
- Successfully processed deposits, withdrawals, transfers and loan payments with accuracy and efficiency
- Provided excellent customer service by responding quickly to inquiries and resolving customer issues in a timely manner
PATIENT ACCESS REPRESENTATIVE
Mercy Endocrinology Clinic
01.2019 - 12.2020
- Responsible for patient intake, payment handling and dealing with insurance providers daily while adhering to all HIPAA regulations
- Created new patient charts to include personal and insurance information and reason for visit
- Demonstrated strong organizational skills by accurately entering patient information into the electronic health record system
REVENUE INTEGRITY REP
Integris Business Office
01.2018 - 12.2019
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers
- Managed multiple tasks simultaneously while adhering to strict time constraints
- Navigated multiple computer systems and applications and utilized search tools to find information
Education
CNA/AUA - NURSING
Francis Tuttle
Oklahoma city, Oklahoma05.2010
HIGH SCHOOL -
Western Heights High School
US01.2009
Skills
- Excellent interpersonal skills
- Cash handling
- Bilingual-English/Spanish
- Attention to detail
- Conflict Resolution
Timeline
MOBILE EXPERT
T-Mobile
08.2020 - 09.2023
PATIENT ACCESS REPRESENTATIVE
Mercy Endocrinology Clinic
01.2019 - 12.2020
REVENUE INTEGRITY REP
Integris Business Office
01.2018 - 12.2019
SENIOR TELLER
Bank of Oklahoma
08.2015 - 06.2017
CNA/AUA - NURSING
Francis Tuttle
HIGH SCHOOL -
Western Heights High School
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