Karla Mordan
Summary
Culinary Arts & tourism professional with restaurant experience in food service and hospitality. Customer-focused, reliable, and detail-oriented, with strong teamwork, communication, and multitasking skills. Committed to providing excellent guest service in fast-paced environments.
Overview
2
2
Languages
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Expo Runner /Restaurant Server
Mission Ceviche
Upper east side , NY
04.2022 - Current
- Coordinate closely with the kitchen and front-of-house team to ensure smooth and efficient service.
- Verify food presentation, quality, and accuracy before delivering orders to guests.
- Explained dishes, ingredients, and menu items to guests.
- Delivered friendly, attentive, and professional customer service in a fast-paced environment.
- Assist servers with table maintenance, clearing, resetting, and overall guest needs.
- Communicated with kitchen staff, servers, and management to support exceptional dining experiences.
Food Runner
Mission Ceviche - UNION SQUARE
New York, New York
02.2024 - 03.2026
- Managed food presentation, ensuring dishes met restaurant standards.
- Supported training of new staff in food running procedures and protocols.
- Adapted quickly to high-pressure environments during busy service hours.
- Ensured that all orders were correct before leaving the kitchen area.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Removed dishes and glasses from tables for cleaning.
- Checked all dishes before delivering them to ensure quality standards were met.
Food Runner
Lupa Osteria Romana
New York, New York
05.2021 - 01.2024
- Delivered food to tables promptly, ensuring accurate orders for guest satisfaction.
- Collaborated with kitchen staff to maintain efficient service flow
- Maintained clean, organized, and fully stocked service stations.
- Assisted with clearing tables and maintaining dining areas according to sanitation standards.
- Supported guests and restaurant staff with professional, courteous service to foster positive atmosphere.
- Worked effectively under pressure in a fast-paced team environment.
Education
Associate of Applied Science (A.A.S.) in Culinary Arts & Tourism -
Instituto Técnico Superior Comunitario
Santo Domingo, DR, DR 01.2016 - 11.2018
Skills
- Exceptional Customer Service
- Food Expediting & Order Accuracy
- POS System & Order Processing
- Food Safety Standards
- Teamwork & Communication
- Multitasking in Fast-Paced Environments
Languages
English
Professional
Spanish
Professional
Timeline
Food Runner
Mission Ceviche - UNION SQUARE
02.2024 - 03.2026
Expo Runner /Restaurant Server
Mission Ceviche
04.2022 - Current
Food Runner
Lupa Osteria Romana
05.2021 - 01.2024
Associate of Applied Science (A.A.S.) in Culinary Arts & Tourism -
Instituto Técnico Superior Comunitario
01.2016 - 11.2018