Karla Paredes
Oakland,CA
Summary
. Expert in utilizing bilingual skills and outstanding communication abilities to manage and resolve customer complaints efficiently, ensuring high satisfaction levels. Demonstrates strong organizational skills and attention to detail in streamlining service processes, leading teams effectively, and maintaining high standards of service quality.
Adaptable with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Passionate Teaching Assistant offering 2 year background working with students at elementary and middle school levels. Skilled in assisting teachers with classroom functions, lesson planning, and individual and group instruction. Talented in using various strategies to model positive behavior and maintain classroom discipline.
Overview
6
6
years of professional experience
Work History
Customer service Managers
Black it out
Hayward, USA
09.2019 - 01.2024
- Achieved resolution of product and consumer complaints through excellent communication strategies.
- Delivered prompt, friendly, and knowledgeable service to customers consistently.
- Built strong relationships with customers and colleagues, fostering a positive work culture.
- Kept updated on company products to resolve issues swiftly and efficiently.
- Directed employees towards effective methods for target achievement.
- Responded timely to customer service requests, improving satisfaction metrics.
- Employed problem-solving skills to address challenging customer inquiries successfully.
- Enhanced overall business performance by prioritizing high-quality customer interactions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Receptionist
Tailored Brands Inc
Fremont
10.2020 - 01.2021
- Managed front desk operations at Tailored Brands Inc
- Handled client inquiries efficiently
- Maintained a professional and welcoming environment
- Scheduled and confirmed appointments and maintained calendars
- Stocking up on office materials and needs
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Worked with housekeeping and maintenance staff to address and resolve building and room issues
- Following safety guidelines
Staff
Tesla
04.2019 - 06.2019
- Maintained cleanliness and organization of kitchen stations and storage areas
- Cleaned utensils, dishes and glasses for customer use
- Stored perishable food items in freezer or refrigerator to protect from spoilage
- Supported chefs in managing food preparation to achieve precise plating and presentation
- Restocked pantry with nonperishable food items to prevent stock from running low
- Utilized kitchen equipment according to manufacturer's instructions and company safety protocols
- Unloaded food and supplies from delivery trucks to appropriate storage locations
- Monitored inventory to keep adequate stock of food items and supplies
- Replenished supplies in areas throughout kitchen and dining rooms for customer satisfaction
Server
Hayward
05.2018 - 05.2019
- Food prepping
- Designed emergency protocols to enhance customer and worker safety
- Monitored dining rooms for safety and customer needs
- Monitored inventory to provide needed supplies
- Juggled high volume of orders during lunch rush while making sure every customer received food as ordered
- Prioritized service to develop relationships and improve customer regularity
- Organized involvement in local events, meetings and parties to serve as caterers or food vendors
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
- Built revenue by delivering innovative catering services, leading region in catering sales
- Helped customers find specific products, answered questions and offered product advice
Teacher Assistant
Woodroe Woods School
01.2018 - 03.2019
- Implemented lesson plans under teacher supervision
- Promoted collaborative learning among students
- Handled classroom administrative tasks efficiently
- Resolved student learning challenges, enhancing their academic progress
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation
- Graded assignments and tests and documented results into filing systems
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts
- Supervised children and participated with children in activities
- Established positive relationships with students, parents, fellow teachers and school administrators
- Handled clerical duties, managed classrooms and coordinated documents for teachers
- Instructed and monitored students in use and care of equipment and materials
Leasing Specialist
Wood creek Apartments
07.2018 - 07.2018
- Handled tenant inquiries in a collaborative manner
- Utilized innovative methods to entice potential tenants
- Accurately tracked apartment availability
- Resolved leasing issues, leading to improved tenant satisfaction
- Increased tenant satisfaction by 20% through effective problem-solving
- Explained policies and procedures to tenants and enforced rules
- Received, checked and processed applications for new leases
- Welcomed guests to leasing office, asked open-ended questions and offered assistance with issues or concerns
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features
- Contacted and followed up with tenants on renewal notices
Education
DIPLOMA -
San Lorenzo high
San LorenzoSkills
- Language fluency expertise
- Customer service and support skills
- Exceptional communication proficiency
- Keen attention to detail
- Sales strategy implementation
- Customer relations expertise
- Organizational effectiveness
- Conflict resolution methods
- Time efficiency skills
- Multitasking proficiency
- Project management capabilities
- Negotiation tactics
- Technical competencies
- Marketing acumen
- Strategic planning abilities
- Creating a positive work atmosphere
- Optimizing service processes
- Classroom oversight and management
- Student engagement initiatives
- Behavioral guidance techniques for children
- Knowledge of child development principles
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Tailored Brands Inc
10.2020 - 01.2021
Customer service Managers
Black it out
09.2019 - 01.2024
Staff
Tesla
04.2019 - 06.2019
Leasing Specialist
Wood creek Apartments
07.2018 - 07.2018
Server
05.2018 - 05.2019
Teacher Assistant
Woodroe Woods School
01.2018 - 03.2019
DIPLOMA -
San Lorenzo high