Karla Pereira
Dracut,MA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
2026
2026
years of professional experience
Work History
Server/customer Service
Cook Enterprises
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed cash register operations, accurately processing transactions and handling payments.
- Supported team members during peak hours, ensuring efficient service flow and customer satisfaction.
Customer Service Manager
Cook Enterprises
Dracut, MA
02.2015 - 02.2026
- Led team in resolving customer inquiries and issues to enhance satisfaction and loyalty.
- Analyzed service metrics to identify trends, resulting in optimized response strategies.
- Spearheaded initiatives that improved customer retention rates through enhanced service delivery.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Kept accurate records to document customer service actions and discussions.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Created and reviewed invoices to confirm accuracy.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
Server/customer Service
Darden Restaurants, Inc
Tewksbury, MA
09.2012 - 06.2023
- Adhered to health and safety regulations, contributing to a safe dining environment for guests and staff.
- Upsold menu items effectively, enhancing overall sales through product knowledge and persuasive communication skills.
- Participated in training new staff on service standards and operational procedures for consistent performance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Tewksbury Memorial High School
Tewksbury, MATimeline
Customer Service Manager
Cook Enterprises
02.2015 - 02.2026
Server/customer Service
Darden Restaurants, Inc
09.2012 - 06.2023
Server/customer Service
Cook Enterprises
High School Diploma -
Tewksbury Memorial High School