Karla Perez
Oaklyn
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Kung Fu Tea
01.2023 - Current
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Tri State Manager
Mochinut
08.2022 - Current
- Increased customer satisfaction levels by implementing targeted service improvement programs.
- Managed a team of sales representatives, providing guidance and support for their professional growth.
- Provided ongoing training and development opportunities for staff members, fostering a culture of continuous learning and growth.
- Boosted sales through successful marketing and service optimization strategies.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
Education
Bachelor of Arts - Public Administration
Rutgers
Newark05-2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Operations management
Certification
ServSafe Certification
Timeline
Manager
Kung Fu Tea
01.2023 - Current
Tri State Manager
Mochinut
08.2022 - Current
Bachelor of Arts - Public Administration
Rutgers
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