Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karla Perez

Oaklyn

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Manager

Kung Fu Tea
01.2023 - Current
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.

Tri State Manager

Mochinut
08.2022 - Current
  • Increased customer satisfaction levels by implementing targeted service improvement programs.
  • Managed a team of sales representatives, providing guidance and support for their professional growth.
  • Provided ongoing training and development opportunities for staff members, fostering a culture of continuous learning and growth.
  • Boosted sales through successful marketing and service optimization strategies.
  • Streamlined operations by identifying inefficiencies and implementing process improvements.

Education

Bachelor of Arts - Public Administration

Rutgers
Newark
05-2019

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management
  • Task delegation
  • Documentation and reporting
  • Operations management

Certification

ServSafe Certification

Timeline

Manager

Kung Fu Tea
01.2023 - Current

Tri State Manager

Mochinut
08.2022 - Current

Bachelor of Arts - Public Administration

Rutgers
Karla Perez