Karla Isela Perez Lara

• Engaged customers through phone and in-person interactions to resolve inquiries and complaints, enhancing customer satisfaction.
• Provided tailored coverage recommendations based on customer needs, improving overall customer experience.
• Maintained up-to-date knowledge of coverage and service changes.
• Completed sales transactions with customers, ensuring all necessary documentation was processed. and collected necessary first payments.
• Surpassed company sales targets on a weekly and monthly basis through effective selling strategies..
• Helped drive Total Dollars making outbound calls to current customers.
• Helped reduce company liability by following underwriting requirements and uploading all documentation.
• Analyzed customer circumstances to recommend appropriate coverage, achieving a closing ratio over 60% through effective sales techniques.

• Connected with customers to address questions and resolve any complaints through phone and in person.
• Answered questions, suggesting the best coverage for each customer.
• Maintained up-to-date knowledge of coverage and service changes.
• Finalized sales and collected necessary first payments.
• Exceeded Company weekly and monthly sales goals.
• Helped drive Total Dollars making outbound calls to current customers.
• Helped reduce company liability by following underwriting requirements and uploading all documentation.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques to maintain a closing ratio over 60%

• Performed quality checks on products and materials to identify any defects.
• Read work orders to determine work assignments and equipment and materials needed.
• Verified Serial numbers on Cell phones to ensure the inventory matched.
• Ensured all Cell phones were color coded correctly to match service carriers.

Labor Manual Erase - Erasing all information on all cellphones by following scripts from computer once done following scripts they have to go to QC.

Checked cellphones to ensure no personal information remained, following computer scripts for verification.

Erased information from phones and verified absence of personal data prior to QC process.

QC- Grading phones by their condition and checking no information is on the phones.

Labor Shipping And Receiving - Sorting book by customers' order and

shipping the orderss to different stores following all shipping order.

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.