Kerry Stump

• Trained, oversaw and mentored new team members to strengthen performance and job expertise.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Maintained up-to-date knowledge of product and service changes.
• Trained new personnel regarding company operations, policies and services.
• Resolved concerns with products or services to help with retention and drive sales.

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• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Multi-tasked to keep all assigned projects running effectively and efficiently.
• Promptly removed completed loads from press.
• Operated press to achieve highest print quality and productivity with minimal scrap.
• Inspected printed products for clarity, color accuracy, and conformance to provided specifications.
• Moved materials and fixtures such as paperboard rolls, dies and repeats using pallet jacks, hand carts, and forklifts.
• Followed company policies and OSHA requirements to maintain work safety.
• Checked completed work to identify flaws and sort items by grade.

• Tracked collected specimens by initialing, dating and noting times of collection.
• Oversaw items in inventory and reordered before supplies diminished.
• Interpreted and documented results of tests into active databases and communicated results to internal customers.
• Calibrated and maintained instruments to keep equipment fully operational.
• Performed testing and quality control using approved laboratory procedures and instrumentation.
• Maintained documentation on tests performed in lab.
• Set up, maintained and verified sterility of lab equipment and tools.
• Analyzed experiment and test results to validate adherence to standards and specifications.