Sabrie Godard
Corvallis
Summary
Lead Customer Service Representative who is an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead CSR
Ark Animal Hospital
03.2021 - Current
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Responded to customer calls and emails to answer questions about products and services.
- Engaged clients in person and over phone to answer questions and address complaints.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Planned schedules and workflows based on expected customer demands.
- Communicated with pet owners regarding pet diagnosis, prognosis and treatment.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Printed prescription requests and queries in compliance with practice protocol.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Administered medications to animals in treatment and documented changes in condition.
- Collected patient biopsies and blood samples for laboratory analysis.
- Restrained animals for examination and treatment.
- Monitored vital signs and provided nursing care for animals.
Server
Benchwarmers Bar And Grill
09.2019 - 05.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Seasoned Floor Associate
Macy's
11.2018 - 12.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Informed customers of current store promotions to encourage additional sales purchases.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Team Member
Jack In The Box
09.2017 - 06.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
High School Diploma -
Corvallis High School
Corvallis, OR06.2018
Skills
- De-Escalation Techniques
- Call Documentation
- Relationship Building
- Microsoft Office
- Multitasking and Prioritization
- Money Handling Abilities
- Multi-Line Phone Systems
- Document and Records Management
- Verbal and Written Communication
- Staff Education and Training
- POS Systems Expert
- Nail Trimming
- Lab Operations
- Treatment Administration
- Euthanasia
- IV Medication Administration
- Vital Signs
- Vaccinations
Certification
- Radiology Training - 2023
Timeline
Lead CSR
Ark Animal Hospital
03.2021 - Current
Server
Benchwarmers Bar And Grill
09.2019 - 05.2021
Seasoned Floor Associate
Macy's
11.2018 - 12.2019
Team Member
Jack In The Box
09.2017 - 06.2018
High School Diploma -
Corvallis High School
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