Karla Isela Perez Lara
LEO'S AUTO INSURANCE
Dallas,TX
2
Languages
9
years of professional experience
Knowledgeable and dedicated customer service professional with extensive experience in the auto insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Lead CSR
2 Years 7 Months- Connected with customers to address questions and resolve any complaints through phone and in person.
- Answered questions, suggesting the best coverage for each customer.
- Maintained up-to-date knowledge of coverage and service changes.
- Finalized sales and collected necessary first payments.
- Exceeded Company weekly and monthly sales goals.
- Helped drive Total Dollars making outbound calls to current customers.
- Helped reduce company liability by following underwriting requirements and uploading all documentation.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques to maintain a closing ratio over 60%
Lead CSR
3 Years 10 Months- Connected with customers to address questions and resolve any complaints through phone and in person.
- Answered questions, suggesting the best coverage for each customer.
- Maintained up-to-date knowledge of coverage and service changes.
- Finalized sales and collected necessary first payments.
- Exceeded Company weekly and monthly sales goals.
- Helped drive Total Dollars making outbound calls to current customers.
- Helped reduce company liability by following underwriting requirements and uploading all documentation.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques to maintain a closing ratio over 60%
General Laborer
2 Years 11 Months- Performed quality checks on products and materials to identify any defects.
- Read work orders to determine work assignments and equipment and materials needed.
- Verified Serial numbers on Cell phones to ensure the inventory matched.
- Ensured all Cell phones were color coded correctly to match service carriers.
Education
High School Diploma
Skills
Goal-oriented mindset
Active listening
Multitasking capabilities
Empathy and patience
Computer literacy
Telephone etiquette
Positive attitude
Conflict resolution
Interpersonal skills
Strong negotiation skills
Customer relationship management
Team collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead CSR
LEO'S AUTO INSURANCE
01.2024 - CurrentRead More
Lead CSR
La Familia Auto Insurance
03.2020 - 01.2024Read More
General Laborer
VISSI Staffing
03.2017 - 02.2020Read More
Thomas Jefferson High School
High School Diploma
Read More