Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Karla Quandt

Karla Quandt

Grandview,MO

Summary

Dynamic Store Director with extensive experience at Hy-Vee, driving sales growth through strategic marketing and exceptional customer service. Proven leader in team management and community engagement, enhancing employee retention and customer loyalty. Skilled in merchandise planning, marketing through all sources of media and business development, fostering a positive work culture that prioritizes success and collaboration.

Overview

12
12
years of professional experience

Work History

Store Director

Hy-Vee
01.2022 - Current
  • The Store Director oversees all aspects of store operations, ensuring the efficient, profitable, and customer-focused performance of the store. This role is responsible for achieving sales and profitability goals, providing leadership to department managers and employees, and maintaining high standards of customer service, safety, and compliance with company policies and regulations. Responsible for perpetuating the fundamental values of the Hy-Vee culture. This involves honesty, integrity, friendliness, caring for customers and employees, demonstrating sincerity, respect, and high levels of ethics and morals and helps the company improve and grow through company ownership.
  • Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
  • Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
  • Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
  • Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
  • Increased store sales by implementing strategic marketing campaigns and promotional events.
  • Heavily involved in Kansas City market with radio, media and all promotional events around Hy-Vee creating relationships with all those networks.

Assistant Store Director

Hy-Vee
11.2018 - 01.2022
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks working directly under the Store Director.
  • Gave amazing customer service amongst my team by providing resources and tools for the team to succeed under my supervision.
  • Increased customer satisfaction with attentive service and quick resolution of issues.
  • Merchandised the store to achieve profitable results for the store while also listening to customers to provide what they need.
  • Regularly monitored sales data to identify trends and adjust inventory levels accordingly.
  • Developed a positive store culture by fostering open communication and promoting teamwork among employees.
  • Empowered employees through ongoing coaching and development opportunities leading to higher productivity.

Manager of Perishables

Hy-Vee
11.2014 - 11.2018
  • Reported directly to Store Director to provide resources and efficiencies to perishable departments while working side by side to create great results.
  • Merchandising around day to day operations and events to provide great customer service and sales for the store.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Assistant Manager

Hy-Vee
07.2013 - 11.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.

Education

Exercise Science

University of Northern Iowa
Cedar Falls, IA
05-2013

Skills

  • Marketing driven
  • Community involvement
  • Team leadership
  • Brand awareness
  • Business development
  • People management
  • Merchandise planning
  • Sales driven for success

Accomplishments

  • Idealist of the Year 2025 for City Year Gala in Kansas City, recognized for my involvement helping the youth and development of local vendors in Kansas City.
  • Store Manager of the year for Progressive Grocery in 2024.
  • Hotshots magazine recognized as an up and coming leader providing leadership within the grocery industry in 2024.
  • Helped Max Mix Gourmet Spices develop in Hy-Vee and reach over 40+ stores in Hy-Vee generating over $30,000 in his first year and continues to grow as a young leader with down syndrome.

Timeline

Store Director

Hy-Vee
01.2022 - Current

Assistant Store Director

Hy-Vee
11.2018 - 01.2022

Manager of Perishables

Hy-Vee
11.2014 - 11.2018

Assistant Manager

Hy-Vee
07.2013 - 11.2014

Exercise Science

University of Northern Iowa

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