Karla Ramos
Dallas,TX
Summary
Dynamic professional skilled in multitasking and advanced computer applications, I excel in high-pressure environments, demonstrating strong attention to detail and teamwork.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Insurance Claim Adjuster
State Farm
04.2022 - Current
- Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
- Mentored junior team members, fostering professional growth and skill development.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Bank Teller
Texans Credit Union
12.2020 - 04.2022
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Trained new hires on customer service policies and procedures.
To-Go Server
Texas Roadhouse Restaurant
04.2018 - 08.2019
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Managed phone and online orders with high degree of accuracy, ensuring customer satisfaction with every interaction.
Education
BBA - Business Administration
Texas Woman's University
Denton, TX05-2023
Skills
- Advanced computer skills
- Strong customer service
- High attention to detail
- Multitasking Abilities
- Teamwork and Collaboration
- Flexible and Adaptable
- Writing efficiency
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Insurance Claim Adjuster
State Farm
04.2022 - Current
Bank Teller
Texans Credit Union
12.2020 - 04.2022
To-Go Server
Texas Roadhouse Restaurant
04.2018 - 08.2019
BBA - Business Administration
Texas Woman's University
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