Karla Rivera
Summary
Adept at managing high call volumes and multitasking, I excel in customer service and problem-solving. My proficiency in Microsoft Excel and ability to build rapport have consistently enhanced client satisfaction. Leveraging call center experience and a typing speed that ensures efficiency, I've successfully deescalated situations, prioritizing customer needs for superior service outcomes.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Agent
Alorica
10.2022 - 12.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
Server
Riveras Tacos
01.2018 - 08.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Ysleta High School
06.2022
Skills
- Call center experience
- Building rapport
- Typing Speed
- Customer Service
- Microsoft Outlook
- Microsoft Excel
Timeline
Customer Service Representative Agent
Alorica
10.2022 - 12.2023
Server
Riveras Tacos
01.2018 - 08.2020
Ysleta High School