Karla Rivera Lozada
San Francisco,CA
Summary
Professional with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Experienced in fast-paced environments and adaptable to last-minute changes.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Bi-Rite Creamery
08.2022 - 07.2024
- Team Supervisor
- Administration duties - schedule, handling documents with sensitive information, onboarding new employees, etc.
- Responsible for product inventory and ordering, equipment maintenance, and team cohesion
- Performed opening and closing duties such as setting up service area, restocking supplies, etc.
Music Educator
Music for Minors
- August 2022 to January 2024
- Provided general music education at an elementary school level (K-5)
- Provided individual instruction on vocal technique, instrumental technique, music theory, sight reading and improvisation.
- Overall responsibilities entailed group management, student engagement, good communication, creativity and innovation, time management, and flexibility.
Waitress
La Casita de Rones
- May 2021 to August 2021
- Customer service
- Use of basic math, verbal communication, conflict resolution, multi-tasking.
Student Supervisor
Stan Getz Library & Learning Center
- October 2019 to June 2021
- Assigned and coordinated student employee responsibilities within each shift, reviewed time sheets, continuous learning of new media/services
- Provided online services of library instruction, media support, faculty support, data research, etc.
Brand Ambassador
Sofar Sounds
- Crew Lead - coordinating and managing team and operations
- MC - crowd engagement, networking, interviewing artists
- Social Media - picture and video content for official social media platforms
Jeweler
Crucian Gold
- Created original jewelry pieces in gold, silver, copper, brass, and local material (i.e wood, shells)
- Tasks entailed restoring aged or broken items, cleaning and polishing, attention to detail, finger dexterity, handling heavy machinery.
Administrative Assistant and Crew
National Park Service
- Managed filing systems with confidential information
- Ran general office clerk duties and errands.
Education
Honors Diploma -
Antilles High School
Bachelor's Degree in Music Therapy w/ Minor in Psychology -
Berklee College of Music
Skills
- Positive and professional
- Strong leadership
- Exceptional customer service
- Task Delegation
- Goal-Oriented
- Multitasking
- Verbal Communication
- Bilingual English and Spanish
Timeline
Assistant Store Manager
Bi-Rite Creamery
08.2022 - 07.2024
Music Educator
Music for Minors
Waitress
La Casita de Rones
Student Supervisor
Stan Getz Library & Learning Center
Brand Ambassador
Sofar Sounds
Jeweler
Crucian Gold
Administrative Assistant and Crew
National Park Service
Honors Diploma -
Antilles High School
Bachelor's Degree in Music Therapy w/ Minor in Psychology -
Berklee College of Music
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