Karla Rodriguez
Montevallo
Summary
Im a 24 year old, married and with 3 kids. I’m bilingual know both English and Spanish. I’m really social and love to meet new people on the way. Therefore, I think this would be a nice job for me. We all start from the bottom and build up and that’s what I want. I learn pretty fast at what I’m told to do and what I’m shown.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Chilton Medical Associates
Clanton
04.2025 - Current
- Answer incoming calls.
- Check patients out schedule if needed following appointment.
- Check insurance for following day.
- Assisted with scheduling appointments for clients and visitors.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled sensitive information in a confidential manner.
- Greeted customers warmly and made them feel welcome.
- Performed data entry into computer systems to maintain accurate records of customer information.
Front Desk Receptionist
Columbiana Clinic
Columbiana
07.2023 - 04.2025
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated customer information in databases regularly to ensure accuracy of records.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Signed for packages, recorded deliveries and distributed to personnel.
- Handled incoming calls and directed callers to appropriate department or employee.
Child Care Provider
CDI Head Start
Calera
11.2018 - 08.2021
- Cared for children of 3-5 years old and assisted with feeding and daily activities.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Sanitized toys and tables to maintain clean, safe environment.
- Secured indoor and outdoor premises to protect children.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Maintained safe play environment.
- Observed and monitored children's play activities.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Always helped the staff fill in if one was to not come in that day.
After-School Care Worker
Calera Elementary School
Calera
10.2017 - 05.2018
- Helped the kids with there homework if they needed help.
- Played educational games if they were done.
- Gave them a snack since they were there from 3-6pm
- Take them out to play in the playground according to the age was depending which play ground.
- Always looked out for the safety of the kids.
Education
High School Diploma -
Calera High School
Calera, AL05.2018
Skills
- Activity Planning
- Child Development
- Group Leadership
- Relationship Building
- Excellent Communication
- Problem-Solving
- Strong Work Ethic
- Staff Collaboration
- File Management
- Cash Handling
- Office Organization
- Call Routing
- Correspondence typing
- Customer Service
- Team Collaboration
- Telephone Etiquette
- Skilled in AthenaOne
- Scheduling appointments
- Scheduling
- Listening Skills
- Verbal and written communication
Timeline
Front Desk Receptionist
Chilton Medical Associates
04.2025 - Current
Front Desk Receptionist
Columbiana Clinic
07.2023 - 04.2025
Child Care Provider
CDI Head Start
11.2018 - 08.2021
After-School Care Worker
Calera Elementary School
10.2017 - 05.2018
High School Diploma -
Calera High School