Emily Langford
Mount Vernon,KY
Summary
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Baymont inn & Suit Hotel by Wyndham
Mount Vernon, KY
03.2024 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries and distributed to personnel.
- Responded to inquiries and room requests made online, by phone, and via email.
- Input customer data into reservation systems and updated to reflect room changes.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Preserved office security by following safety procedures and controlling access via reception desk.
Daycare Teacher
Rockcastle Regional Hospital
Mount Vernon, KY
08.2023 - Current
- Developed lesson plans and activities to engage children in learning.
- Conducted assessments of student performance and progress.
- Created a positive, nurturing environment for young students.
- Supervised children during meal times, playtime, and other activities.
- Encouraged creativity through art projects and storytelling.
- Assisted with toilet training and diaper changing when necessary.
- Provided guidance on social development issues such as sharing, following directions.
- Organized parent-teacher conferences to discuss student progress.
- Utilized positive reinforcement techniques to promote desired behavior in children.
- Implemented behavior management strategies to encourage appropriate behaviors in the classroom setting.
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
- Communicated regularly with parents regarding their child's progress or behavioral issues.
- Participated in staff meetings and professional development workshops.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Taught children foundational skills in colors, shapes and letters.
- Implemented hands-on, play-based strategies for experiential learning.
- Organized and led activities to promote physical, mental and social development.
Front Desk Receptionist
Baymont inn & Suit Hotel by Wyndham
Mount Vernon, KY
04.2023 - 10.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
Babysitter
Independant
Mount Vernon, KY
11.2022 - 08.2023
- Organizing playdates with other children and providing supervision during outdoor activities.
- Assisting with meals, snacks, and bedtime routines for the children.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Completing light housekeeping tasks such as tidying up toys and books.
- Providing a safe environment for children to explore their curiosity and creativity.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Tailoring activities based on the individual needs of each child under care.
- Administering medication when needed according to parent instructions.
Daycare Teacher
Rockcastle Regional Hospital
Mount Vernon, KY
11.2017 - 11.2022
- Developed lesson plans and activities to engage children in learning.
- Conducted assessments of student performance and progress.
- Created a positive, nurturing environment for young students.
In-Home Caregiver
Mike Bryant
Mount Vernon, KY
07.2016 - 09.2017
- Provided personal care and companionship to elderly individuals in their homes.
- Assisted with activities of daily living, including bathing, dressing, grooming, toileting, and eating.
- Transported clients to medical appointments or recreational activities.
- Performed light housekeeping tasks such as laundry, dusting and vacuuming.
- Planned nutritious meals and snacks according to dietary guidelines.
- Organized client medications for timely administration.
- Monitored vital signs and reported changes to the appropriate personnel.
- Observed physical and mental condition of clients and reported any changes to supervisor.
- Accompanied clients on errands or outings for shopping or leisure activities.
- Provided emotional support by listening attentively to concerns expressed by clients.
- Responded promptly to emergency situations in a calm manner.
- Developed relationships with family members and caregivers of clients.
- Adhered to safety standards while providing care in the home setting.
- Respected client privacy rights at all times when providing services.
Education
High School Diploma -
Rockcastle County High School
Mount Vernon, KY05-2017
Skills
- Listening Skills
- Cash Handling
- Office Organization
- Customer Service
- File Management
- Administrative Skills
- Appointment confirmation
- File Organization
- Issue handling
- Appointment Scheduling
- Mail handling
- Word Processing
- Strategic Planning
- Problem-solving skills
- Time Management
- Multi-Line Telephone Systems
- Effective Planning
- Work Prioritization
- Performance Improvement
- Complex Problem-Solving
- Conflict Management
- Skilled in Word
- Verbal and written communication
- Task Delegation
- Lesson Planning
- Activity Planning
- First aid and CPR certified
- Classroom Instruction
- Friendly and likeable
- Accurate record keeping
- Decision-Making
- Efficient under pressure
- Billing
- Cleaning and sanitation
- Strong interpersonal skills
Timeline
Front Desk Receptionist
Baymont inn & Suit Hotel by Wyndham
03.2024 - Current
Daycare Teacher
Rockcastle Regional Hospital
08.2023 - Current
Front Desk Receptionist
Baymont inn & Suit Hotel by Wyndham
04.2023 - 10.2023
Babysitter
Independant
11.2022 - 08.2023
Daycare Teacher
Rockcastle Regional Hospital
11.2017 - 11.2022
In-Home Caregiver
Mike Bryant
07.2016 - 09.2017
High School Diploma -
Rockcastle County High School