SHAYLONNA ROY
Lisle
Summary
Results-oriented Manager enhancing operational efficiency and customer satisfaction through strategic initiatives and team leadership. Improved service delivery and productivity by fostering a collaborative environment and prioritizing staff training and development. Dedicated Front Office Assistant delivering exceptional guest services and maintaining positive relationships through effective communication and problem-solving.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
New York Dental Management Group
Vestal
05.2026 - Current
- Greeted patients and visitors warmly at the front desk.
- Scheduled appointments for dental consultations and treatments, optimizing patient access to services.
- Answered phone calls, addressing inquiries and directing calls appropriately.
- Coordinated with dental staff to streamline patient flow and enhance overall office efficiency.
- Maintained cleanliness and organization of the reception area and waiting room.
- Assisted patients with billing questions and payment processing procedures.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Addressed customer complaints or issues promptly, ensuring adherence to established protocols for resolution.
- Assisted with scheduling appointments for clients and visitors.
- Collected patient information and updated records in the management system.
Manager
Norcort Enterprises Inc
Whitney Point
11.2024 - 05.2026
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented strategic initiatives to improve service delivery and customer satisfaction.
- Mentored staff on best practices for project management and resource allocation.
- Analyzed performance metrics to identify areas for improvement and optimize workflows.
- Facilitated training sessions to enhance team skills and ensure compliance with industry standards.
- Spearheaded process improvements that resulted in enhanced productivity and reduced turnaround times.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Crew Member
Norcort Enterprises Inc
Whitney Point
06.2020 - 10.2024
- Provided exceptional customer service, ensuring positive dining experiences for all patrons.
- Assisted in food preparation and assembly, maintaining high standards of quality and hygiene.
- Collaborated with team members to efficiently manage inventory and restock supplies as needed.
- Operated point-of-sale systems accurately, processing transactions with attention to detail.
- Maintained cleanliness and organization of work areas, adhering to safety protocols at all times.
- Adapted quickly to changing menu items and customer preferences, enhancing overall service efficiency.
- Supported training new team members on operational procedures and best practices for service excellence.
- Resolved customer inquiries and complaints promptly, fostering a welcoming environment for repeat business.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Babysitter
Amanda Silva
Cincinnatus
09.2018 - 06.2019
- Supervised children's activities, ensuring safety and engagement during playtime.
- Prepared nutritious meals and snacks to promote healthy eating habits.
- Assisted with homework, fostering a supportive learning environment.
- Organized daily schedules, balancing recreational and educational activities effectively.
- Communicated regularly with parents regarding child development and daily experiences.
- Implemented effective behavior management strategies to encourage positive interactions.
- Developed creative arts and crafts projects to stimulate children's imagination.
- Adapted caregiving techniques based on individual child needs and preferences.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Communicated with parents regarding children's progress and development, raising any issues.
- Offered emotional support by actively listening to children’s concerns and responding empathetically while fostering their problem-solving abilities.
Janitorial Assistant
Cincinnatus Central School
Cincinnatus
06.2018 - 09.2018
- Maintained cleanliness of classrooms, restrooms, and common areas to ensure a safe environment.
- Maintained a healthy environment by disinfecting surfaces and removing trash daily.
- Managed inventory of cleaning supplies to support smooth operations.
- Improved overall appearance of the facility with thorough dusting and polishing procedures.
- Applied safety protocols to maintain health standards during cleaning.
- Improved facility cleanliness through regular sweeping, mopping, and vacuuming.
- Collaborated with staff to address facility maintenance needs promptly.
- Assisted in inventory management of cleaning supplies for efficient operations.
Education
High School Diploma -
Cincinnatus Central School
Cincinnatus, NYSkills
- Front desk operations
- Customer service
- Client interaction
- Visitor assistance
- Check-in procedures
- Appointment management
- Payment processing
- Reception duties
- Schedule management
- Task coordination
- Data entry
- Reporting skills
- Organizational skills
- Multitasking
- Attention to detail
- Efficiency improvement
- Process improvement
- Cross-functional teamwork
- Team collaboration
- Teamwork and collaboration
- Staff training and development
- Effective communication
- Team leadership
- Decision-making
- Complex Problem-solving
- Problem resolution
- Problem resolution
- Adaptability and flexibility
- Effective communication
- Clear communication
- Communication skills
- Excellent communication
- Listening skills
- Phone etiquette
- Email communication
- Relationship building
- Relationship management
- Work prioritization
- Safety procedures
- Reception duties
- Check-in procedures
- Listening skills
- Phone etiquette
- Email communication
- Listening skills
Timeline
Front Desk Receptionist
New York Dental Management Group
05.2026 - Current
Manager
Norcort Enterprises Inc
11.2024 - 05.2026
Crew Member
Norcort Enterprises Inc
06.2020 - 10.2024
Babysitter
Amanda Silva
09.2018 - 06.2019
Janitorial Assistant
Cincinnatus Central School
06.2018 - 09.2018
High School Diploma -
Cincinnatus Central School