Karla Rodriguez
Houston,TX
Summary
Skilled Staffing Specialist offering more than 2+ years of experience in talent acquisition and retention strategies for multifamily clients. Talented at assessing, defining and aligning client needs and developing effective recruiting programs. Strong communicator and liaison between clients, candidates and management teams.
Overview
1
1
Language
1
1
Certification
13
13
years of professional experience
Work History
Multifamily Staffing Coordinator
Kares Management
01.2024 - 05.2026
- Coordinated daily staffing schedules to align employee coverage with operational demand.
- Reviewed availability, qualifications, and placement needs to support efficient workforce coverage.
- Maintained accurate candidate and employee records in applicant tracking and scheduling systems.
- Communicated shift changes, callouts, and assignment updates to supervisors and staff.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Collaborated with manager to determine the department's short and long-term hiring needs.
Police Officer
Cypress Fairbanks I.S.D PD
01.2023 - 06.2023
- Utilized problem solving skills to effectively resolve conflicts between citizens or groups
- Effectively managed multiple tasks simultaneously under stressful conditions
- Interviewed victims, complainants and witnesses to obtain accurate information
- Adhered to departmental policies and procedures at all times
- Enforced traffic laws by issuing citations and warnings when necessary.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Engaged with citizens in the community to build trust and enhance neighborhood safety.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Patrolled assigned areas to prevent and detect roadway crimes.
Deliver Driver
NLJ Logistics
11.2021 - 06.2022
- Adhered to delivery schedules and deadlines
- Checked delivery addresses and verified correct package delivery
- Utilized relevant map programs and GPS systems to navigate routes
- Maintained assigned truck in neat and clean condition, optimizing operations
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
Call Center Representative Specialist
Perdue Brandon Fielder Collins And Mott' LLP
04.2020 - 02.2021
- Entered data efficiently and accurately to update customer accounts
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken
- Continuously met or exceeded daily service quality and performance scores.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services.
- Processed debit and credit card and electronic check payments.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
Audiology Assistant
Bay Are ENT Specialists
02.2019 - 11.2019
- Trained team members on hearing loss implications for school children, parents, and teachers
- Performed diagnostic testing to assess patient's hearing and vestibular status and to determine appropriate treatment
- Conducted hearing tests on prospective customers for potential hearing loss
- Assessed interventions for hearing impaired patients, such as amplification and assistive listening devices
- Demonstrated adeptness in maintaining cleanliness of exam rooms, equipment, supplies and tools.
- Maintained up-to-date record of patient information, treatment plan and progress with [Software].
- Administered audiometric and speech and language tests to evaluate extent of impairment in patients.
- Conducted research on hearing or speech topics to help in development of procedures, technology or treatments.
- Interpreted diagnostic data to identify and develop treatment plans for patient hearing problems.
- Tracked patient recovery process to determine need for change in treatment.
Optometric Technician
Vision Source
12.2017 - 03.2018
- Conduct the Auto-Refractor and Eye-Puff Tests
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Take and document patients history
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with patient care and eye exams by managing patient records and supporting patient flow.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Verifying insurance
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Clean or sterilize ophthalmic or surgical instruments
Waitress
Chateau Cocomar
12.2012 - 03.2014
- Greeted and escorted guests to tables, fostering warm welcome
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience
- Demonstrated excellent customer service skills while working in a fast-paced environment
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor Of Science (B.S.) In Nursing -
University of Texas at San Antonio
San Antonio, TXCompleted Coursework Towards High School Diploma -
Heights High School
Houston, TX05.2014
BPOC -
University of Houston Downtown
Houston, Tx11.2022
Skills
- Staff scheduling
- New hire onboarding
- Schedule management
- Employee onboarding
- Benefits administration
- Candidate sourcing
- Strong organization
- Staff coordination
Certification
TCOLE PI#525897
Languages
Spanish
Native or Bilingual
Timeline
Multifamily Staffing Coordinator
Kares Management
01.2024 - 05.2026
Police Officer
Cypress Fairbanks I.S.D PD
01.2023 - 06.2023
Deliver Driver
NLJ Logistics
11.2021 - 06.2022
Call Center Representative Specialist
Perdue Brandon Fielder Collins And Mott' LLP
04.2020 - 02.2021
Audiology Assistant
Bay Are ENT Specialists
02.2019 - 11.2019
Optometric Technician
Vision Source
12.2017 - 03.2018
Waitress
Chateau Cocomar
12.2012 - 03.2014
Completed Coursework Towards High School Diploma -
Heights High School
Bachelor Of Science (B.S.) In Nursing -
University of Texas at San Antonio
BPOC -
University of Houston Downtown