Karla Ruiz Vela
Cartersville,GA
Summary
Motivated and dependable professional with strong communication, customer service, and organizational skills. Experienced in managing multiple responsibilities, adapting to new challenges, and working effectively both independently and as part of a team. Committed to delivering quality work and contributing to organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Secretary
First Class Collision Center
Cartersville, GA
01.2025 - Current
- Coordinated scheduling for appointments and services, optimizing client satisfaction and service efficiency.
- Implemented filing systems for documents, improving retrieval time and organization of critical paperwork.
- Communicated effectively with clients regarding service updates, fostering positive relationships and repeat business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Server
Los Arcos
Cartersville, GA
05.2022 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Team Leader
Americo Promomatting
Cartersville, GA
11.2020 - 02.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
High School Diploma -
Cass High School
White, GASkills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
Certification
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Secretary
First Class Collision Center
01.2025 - Current
Server
Los Arcos
05.2022 - Current
Team Leader
Americo Promomatting
11.2020 - 02.2022
High School Diploma -
Cass High School