Karla M. Saavedra Sellés

• Registered new students and verified residency requests. Assisted with student withdrawals and processed records as needed. Communicated with other schools and agencies to facilitate student registration and record transfers. Maintained accurate student records and reporting processes. Supported staff with grade-book requests and student records through the Focus system. Followed state, district, and school policies and regulations related to job functions.

Supervisor: Carl Auckerman (941)-751-8200

• Responsibilities included addressing guest inquiries, charge discrepancies, and requests with prompt and courteous service. Proficiently resolved billing disputes, maintained financial accuracy through month-end duties, and ensured precise financial transaction recording. Effective communication encompassed responding to guest service calls, contacting guests via telephone, and managing requests through various communication channels.

Supervisor: Annette Corey (305)-393-7291

• Oversaw care and supervision of program participants, ensuring compliance with Department of Defense and local installation standards. Engaged with parents, delivering daily written and verbal feedback on children's development. Created and reviewed schedules and activity plans for children, enhancing the educational aids program. Executed strategies to meet the social, physical, cognitive, and emotional needs of children and youth. Directed and facilitated both planned and spontaneous program activities. Championed safety, fitness, health, and nutrition initiatives.

Supervisor: Teresa Marrero:(305)-323-2546 O: (305)-293-4498

• Achieved efficient cash handling and retail service operations by adhering to federal banking regulations. Enhanced customer satisfaction through effective communication in managing personal and business accounts. Streamlined cash shipment processes from the federal bank reserve, showcasing strong attention to detail and organizational skills.

Supervisor: Scott Williamson M: (812)-340-0044

• Led initiatives to enhance customer experience by efficiently managing cash register functions and delivering outstanding service to military personnel, including active duty, reserve, and retired members of DOD and DHS. Fostered teamwork to achieve sales targets by effectively promoting sale items and relevant products, contributing to overall store performance. Oversaw stock replenishment and maintained sales floor standards to optimize customer satisfaction. Implemented loss prevention strategies to mitigate shrinkage. Achievements include receiving community services command coin for commitment to Puerto Rican community and recognition for excellence during COVID-19 pandemic, along with distinction as a premier customer service associate.

Supervisor: Jennifer Liston O: (787) 289- 8665 M: (757) 403-5412/ (787) 378- 1471