Karla Sanchez
Artesia,NM
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Changos Birria. Proven ability to enhance guest engagement and ensure satisfaction in high-pressure environments. Proficient in cash handling and committed to maintaining a welcoming atmosphere, contributing to improved operational efficiency and customer loyalty.
Overview
4
4
years of professional experience
Work History
Server/Cook
Changos Birria
04.2024 - Current
- Provided exceptional customer service and ensured satisfaction during dining experiences.
- Delivered food and beverages promptly while maintaining accurate orders.
- Assisted in training new staff on menu items and service standards.
- Maintained cleanliness of dining area and adhered to health and safety protocols.
- Handled cash transactions accurately and managed point-of-sale system efficiently.
- Collaborated with kitchen staff to ensure timely order fulfillment and quality control.
- Adapted to high-pressure environments while managing multiple tables effectively.
Commercial CSR
Aquatic Centre
06.2023 - 12.2023
- Assisted customers with inquiries regarding membership options and facility services.
- Handled cash transactions efficiently and accurately during peak hours.
- Provided support in scheduling swim lessons and maintaining class rosters.
- Collaborated with team members to ensure smooth daily operations of aquatic programs.
- Maintained cleanliness and organization of front desk area, promoting a welcoming environment.
Lifeguard
Aquatic Centre
05.2022 - 06.2023
- Monitored pool activities to ensure safety and compliance with regulations.
- Responded promptly to emergencies and provided first aid as needed.
- Conducted routine inspections of pool facilities and equipment for maintenance needs.
- Educated patrons on water safety rules and proper swimming techniques.
- Implemented rescue techniques effectively during simulated emergency drills.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
High School Diploma -
Artesia High School
Artesia, NMSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Performance improvement
- Computer skills
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Server/Cook
Changos Birria
04.2024 - Current
Commercial CSR
Aquatic Centre
06.2023 - 12.2023
Lifeguard
Aquatic Centre
05.2022 - 06.2023
High School Diploma -
Artesia High School