Karla Sandoval Madrid
Surprise,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Experience in the clinical setting for three semesters of nursing school and one semester of CNA school.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
MVB Motor Vehicle Services of Buckeye
02.2021 - Current
- Effectively managed high-stress situations while maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Displayed exemplary leadership during stressful situations.
Education
No Degree - Associates in Nursing
Glendale Community College
Glendale, AZ05.2025
No Degree - Bachelor's in Nursing
Arizona State University
Online 05.2025
High School Diploma -
Millennium High School
Goodyear, AZ12.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Complaint resolution
- Payment Processing
- Client Relations
- Documentation
- De-Escalation Techniques
Certification
CNA certification
License Practical Nursing certification
BLS CPR certification
Languages
Spanish
Native or Bilingual
Clinical Experiences
Rehabilitation and Post Acute Care Nursing Rotation
Encompass Health Valley of The Sun Rehabilitation Hospital Peoria, AZ September 2023 - November 2023
Psych Nursing Rotation
Valley Hospital Phoenix, AZ January 2024 - February 2024
Medical-Surgical Nursing Rotation
Banner Boswell Sun City, AZ March 2024 - April 2024
Timeline
Customer Service Representative
MVB Motor Vehicle Services of Buckeye
02.2021 - Current
CNA certification
License Practical Nursing certification
BLS CPR certification
No Degree - Associates in Nursing
Glendale Community College
No Degree - Bachelor's in Nursing
Arizona State University
High School Diploma -
Millennium High School
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