Karla Santiago
Wilmington,DE
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Christiana Care Brandywine Women's Health
07.2019 - 02.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic .
- Assisted physicians with procedures , including preparing room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Medical Assistant/Receptionist
Karla
06.2016 - 06.2019
- Highly dependable individual with sound understanding of medical assistance and clerical tasks
- Outstanding communication skills as well as great customer service acumen
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Room patients and assess vitals
- Stock, organize and clean examination rooms
- Batching and billing duties
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Pharmacy Technician
Rite Aid
04.2013 - 05.2015
- Answering phone calls and customer inquiries/complaints
- Typing prescriptions and preparing refills
- Monitoring inventories, stacking shelves and keeping areas clean.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Medical Intern
Primary Care Medical Group
06.2010 - 09.2010
- Greet patients and schedule appointments
- Take medical histories and recording of vital signs of patients
- Organize examination room instruments and equipment
- Take electrocardiograms
- Assist with any clerical work
- Keep waiting and examining rooms tidy and clean
- Prepare patients for examinations, and support physicians for duration of examinations
- Dispose of dirty supplies, and make medical instruments germ-free
- Reviewed clinical cases to gain additional understanding of disease etiology and progression.
Education
Medical Assistant Certicate - Medical Assistant
Sanford-Brown Institute
Iselin, NJ2010
High School Diploma -
West Side High School
Newark, NJ2009
Skills
- Compassionate Care
- Medical Records Management
- Checking Patient Details
- Medical Histories and Vital Statistics
- Payment Scheduling and Collection
- Room preparation and equipment sterilization Patients education and answering questions
- Telephone skills Medical records maintenance
- Computer Knowledge Familiar with medical terminology
- Knowledge of medical ethics and confidentiality
- Front Desk Operations
- Office Supplies and Inventory
- Collecting Patient Specimens and Tests
- Preparing Treatment Rooms
- Outpatient Procedures
Timeline
Medical Assistant
Christiana Care Brandywine Women's Health
07.2019 - 02.2022
Medical Assistant/Receptionist
Karla
06.2016 - 06.2019
Pharmacy Technician
Rite Aid
04.2013 - 05.2015
Medical Intern
Primary Care Medical Group
06.2010 - 09.2010
Medical Assistant Certicate - Medical Assistant
Sanford-Brown Institute
High School Diploma -
West Side High School
Similar Profiles
Cierra FlonnoryCierra Flonnory
Medical Assistant at Christiana Care GO HEALTH Urgent CareMedical Assistant at Christiana Care GO HEALTH Urgent Care
Dania WootsonDania Wootson
Registered Nurse, Float Pool at Christiana Care Health SystemRegistered Nurse, Float Pool at Christiana Care Health System
Jasmin WalleyJasmin Walley
Medical Assistant Outpatient at Christiana Care Health SystemMedical Assistant Outpatient at Christiana Care Health System
Salman GillSalman Gill
Machine Operator at Westlake ChemicalMachine Operator at Westlake Chemical
Markeia RosserMarkeia Rosser
Phlebotomist/Front Office Assistant at ARC Point LabsPhlebotomist/Front Office Assistant at ARC Point Labs