Karla Servin
Minneapolis,MN
Summary
Dedicated customer service representative with expertise in problem-solving, critical thinking, and active listening. Committed to enhancing client satisfaction and fostering strong relationships.
Overview
1
1
Language
8
8
years of professional experience
Work History
Customer Service Representative
Kern Landscape Resources
Saint Paul, MN
09.2023 - Current
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Developed and maintained strong relationships with clients to enhance customer satisfaction levels.
- Gathered customer feedback to identify areas for product improvement and service enhancement.
- Implemented standard operating procedures to ensure consistent service quality across all interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Representative
Gotham Tax Service
Minneapolis, MN
01.2023 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive a a comprehensive database for future reference.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Gathered customer feedback to identify areas for product improvement and service enhancement.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Material Handler
Boston Scientific
Saint Paul, MN
03.2022 - 07.2023
- Coordinated inventory management, ensuring accurate stock levels and timely replenishment of materials.
- Monitored production lines for quality control, identifying and addressing issues promptly to maintain standards.
- Trained new team members on safety protocols and operational procedures to enhance workplace safety.
- Implemented process improvements that reduced material waste and increased workflow efficiency across departments.
- Collaborated with cross-functional teams to streamline material handling processes, enhancing overall productivity.
- Improved order fulfillment times with prompt picking, packing, and delivery of materials to designated areas within the facility.
- Maintained a safe work environment by adhering to safety regulations and proper handling of hazardous materials.
- Upheld cleanliness standards in the warehouse by promptly disposing of waste materials, organizing workspaces, and maintaining a clutter-free environment.
- Supported timely production by ensuring the availability of required materials for each manufacturing stage.
- Contributed to quality control measures by inspecting incoming materials for defects or damage prior to use in production.
Material Handler
Emerson Technologies
Chanhassen, MN
04.2018 - 03.2023
- Managed inventory control processes to maintain accurate stock levels and reduce discrepancies.
- Located materials and supplies by pulling and verifying items on production orders.
- Collaborated with team members to optimize workflow, improving overall warehouse efficiency.
- Maintained a clean and safe work environment by following safety protocols and conducting regular inspections.
- Maintained inventory by identifying, labeling and placing materials and supplies in stock.
- Observed safety procedures and practices to prevent injury.
- Assisted in training new employees on proper material handling procedures, ensuring consistent high-quality performance.
- Contributed to reduced product damages by carefully handling fragile items during storage and transportation processes within the warehouse environment.
Education
High School Diploma -
Northeast High School
Kansas City, MO05-1996
Skills
- Customer service
- Product knowledge
- Issue resolution
- Data entry
- Cash handling
- Results-driven
- Critical thinking
- Diversity inclusion
- Bilingual communication
- Cultural awareness
- Goal oriented
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Kern Landscape Resources
09.2023 - Current
Customer Service Representative
Gotham Tax Service
01.2023 - Current
Material Handler
Boston Scientific
03.2022 - 07.2023
Material Handler
Emerson Technologies
04.2018 - 03.2023
High School Diploma -
Northeast High School