Karla Sheppard
Customer service
Kansas City,MO
Summary
Detail-oriented Records Administrator with over 18 years of experience in document management and legal support. Proficient in scanning, coding, and filing documents utilizing tools like Legal Key and FileTrail. Expertise in creating legal documents and managing retention of files. Recognized for effectively assisting attorneys and staff in high-pressure environments and for cross-training new employees. Adept at improving operational efficiency, ensuring quality service, and providing valuable contributions to any legal team.
Overview
26
26
years of professional experience
Work History
Customer Care Representative
Lathrop GPM
Kansas City, MO
03.2026 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction and loyalty.
- Managed complex issues with empathy, providing tailored solutions to enhance client relationships.
- Streamlined communication processes between departments to improve response times and service delivery.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Navigated multiple computer systems and applications to find information.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
RECORDS ADMINISTRATOR
Dentons US LLP
Kansas City
04.2007 - 10.2025
- Executed the scanning, copying, printing, coding, and saving of documents in Legal Key and FileTrail.
- Managed phone inquiries and communications.
- Supported secretaries, associates, and attorneys by facilitating docketing and conference setups.
- Developed and formatted Word and PDF documents.
- Produced and recorded information onto CDs.
- Handled IP and docket filings efficiently.
- Drafted legal pleadings with precision.
- Organized and dispatched retentioned files offsite.
- Cross-trained other employees to enhance team capabilities.
- Operated the laminating machine to produce professional-grade documents.
- Lifted materials weighing up to 50 lbs as required.
- Demonstrated proficiency with the Pitney Bowes mail machine.
Copy Specialist
Lanier Professional Services
Kansas City
08.2000 - 04.2007
- Executed copying, scanning, and shrink-wrapping of documents.
- Produced oversized documents with precision and attention to detail.
- Utilized the foam core machine for specialized projects.
- Performed hole punching and binding to finalize document presentations.
Education
HIGH SCHOOL DIPLOMA - Computer Science
Central High School
Kansas City05-1995
Skills
- Microsoft Word
- Microsoft Excel
- IManage
- Notary services
- Legal Key
- FileTrail
- Pitney Bowes Mail Machine
- Scanning Documents
- Copying
- Printing
- Coding Documents
- Saving Documents
- IP/Docket Filing
- Creating Pleadings
- Boxing Up Files
- Sending Files Offsite
- Laminating Machine
- Shrink Wrapping
- Hole Punching
- Binding Documents
- Making Oversize Documents
- Foam Core Machine
- Office support
- Document management
- Email management
- Telephone communication
- Document tracking
- Answering Phones
- Assisting Secretaries, Associates, Attorneys
- Docket Assistance
- Conference Set Ups
- Cross Training Other Employees
- Lifting up to 50 LBS
- Big Hand
- Zoom
- Teams
LANGUAGES
English (Native)
Timeline
Customer Care Representative
Lathrop GPM
03.2026 - Current
RECORDS ADMINISTRATOR
Dentons US LLP
04.2007 - 10.2025
Copy Specialist
Lanier Professional Services
08.2000 - 04.2007
HIGH SCHOOL DIPLOMA - Computer Science
Central High School