Karla Sheppard
Galveston,TX
Summary
Dedicated Hospitality Professional experienced in cultivating customer relationships and managing time effectively in fast-paced restaurant settings. Delivered exceptional service through strong communication and teamwork, enhancing customer satisfaction and loyalty. Demonstrated adaptability and efficiency while ensuring accurate order fulfillment and memorable dining experiences.
Overview
1
1
Certification
1
1
year of post-secondary education
1
1
year of professional experience
Work History
Server
Blake’s Bistro San Luis Resort
Galveston, Texas
07.2026 - Current
- Serve in a high-paced dining room, maintain accuracy, warm guest interaction during peak volume insuring timely delivery of food and drinks and smooth table turns
- Maintain a clean welcoming dining area, support high hygiene standards and a positive guest experience
- Processed customer payments accurately using point-of-sale systems.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Cocktail waitress/Server
Shearns Seafood and Prime Steaks
Galveston, Texas
04.2025 - 01.2026
- Delivered exceptional customer service in a fast-paced dining environment.
- Greeted customers and provided menus to guests.
- Resolved customer inquiries and concerns with professionalism and care.
- Handled cash and processed payments accurately during busy hours.
- Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
Education
Massage Certification/ License - Massage Therapy
National Holistic Institute
Studio City, CA 12.2015 - 07.2016
Ball High
Galveston, TXSkills
- Point-of-sale operation
- Menu familiarity
- Safe food handling
- Attention to detail
- Time management
- Adaptability in service
- Stress management
- Effective communication
- Strong work ethic
Certification
- TABC and Food handlers certified
Timeline
Server
Blake’s Bistro San Luis Resort
07.2026 - Current
Cocktail waitress/Server
Shearns Seafood and Prime Steaks
04.2025 - 01.2026
Massage Certification/ License - Massage Therapy
National Holistic Institute
12.2015 - 07.2016
Ball High