Karla Sorto

• Collaborated with healthcare staff to resolve scheduling issues, enhancing communication and operational efficiency.
• Managed escalated scheduling conflicts effectively, maintaining high levels of customer satisfaction and service quality.
• Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
• Trained new team members on scheduling procedures and system functionalities, improving onboarding processes.

• Oversaw daily pharmacy operations, ensuring compliance with regulations and safety protocols.
• Trained and mentored junior technicians on medication dispensing and inventory management.
• Streamlined workflow processes, enhancing efficiency in prescription filling and customer service.
• Collaborated with pharmacists to resolve medication-related issues and optimize patient care.
• Managed inventory control systems, reducing discrepancies and improving stock accuracy.

• Assisted in patient assessments and vital sign monitoring under supervision.
• Provided compassionate care and support to patients in diverse healthcare settings.
• Participated in daily rounds, contributing insights on patient needs and treatment plans.
• Educated patients on post-operative care and medication management procedures.
• Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
• Monitored patient vital signs, reporting any changes to experienced nursing staff.

• Communicated therapeutically with older adults, including those with memory impairment
• Participated in health promotion activities for aging population
• Provided patient-centered care focusing on dignity, independence, and safety
• Educated clients on hydration, nutrition, and medication adherence

• Assisted with newborn care, postpartum assessments, and patient education for

maternal health.

• Monitored pediatric vital signs, intake/output, and developmental milestones.

• Gained experience supporting families and promoting health education in diverse

populations.

• Applied infection control and safety principles in high-acuity environments.

• Performed patient assessments, vital signs, and documentation under RN supervision.
• Provided bedside care, medication administration assistance, and patient education.
• Collaborated with interdisciplinary teams to develop and implement patient-centered care plans.
• Observed postoperative care, wound management, and discharge planning procedures.