Karla Tapia
Fairplay,CO
Summary
Leadership-oriented Management Professional experienced in leading operations and coordinating cross-functional teams. Drove organizational success by managing priorities, overseeing budgets, and enhancing operational processes while fostering strong relationships with employees, residents, contractors, and vendors. Committed to developing teams and creating efficient systems that deliver impactful results through collaboration and strategic problem solving.
Overview
1
1
Language
7
7
years of professional experience
Work History
Community Manager
WGP Property Mangement
Fairplay, Colorado
03.2024 - Current
- Managed community events, enhancing resident engagement and satisfaction.
- Implemented social media strategies, increasing visibility of community events and initiatives.
- Gained tenant satisfaction by showing and selling homes, processing move-ins, initiating leases, executing renewals, and handling move-outs.
- Fostered positive relationships with customers by actively responding to their inquiries. via calls, texts and emails.
- Oversaw leasing processes, including showings and tenant applications for efficiency.
- Collaborated with vendors to maintain property standards and improve resident services.
- Conducted regular property inspections to ensure compliance with safety regulations.
- Coordinated maintenance requests, ensuring timely resolution by service teams.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Fostered positive relationships with customers by actively responding to their inquiries. via calls, texts and emails.
- Improved NOI through rent growth and expense management.
- Prepared detailed budgets and financial reports for properties.
- Compiled and conveyed operational and financial data to regional manager.
Assistant Teacher
Timberline Learning Center
Breckenridge, Colorado
03.2023 - Current
- Assisted lead teacher in developing engaging lesson plans for diverse learners.
- Supported classroom management to create a positive learning environment.
- Prepared instructional materials and resources for daily classroom use.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
- Facilitated communication with parents, teachers, and administrators to address student progress and needs.
- Arranged age-appropriate activities to help children develop interests and talents.
- Observed student performance and analyzed individual records to assess progress.
- Participated in professional development workshops related to teaching strategies.
- Fostered critical thinking skills in students by posing thought-provoking questions during class discussions.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Enhanced student engagement through interactive lectures and discussions, promoting an inclusive learning environment.
Housekeeping Supervisor
The Ranahan
Breckenridge, Colorado
04.2022 - 01.2023
- Supervised daily housekeeping operations to maintain high cleanliness standards.
- Inspected guest rooms and common areas for cleanliness and presentation quality.
- Trained and mentored staff on effective cleaning procedures and safety protocols.
- Developed staff schedules to optimize workflow and coverage during peak times.
- Coordinated supply orders, ensuring timely availability of cleaning materials for efficient housekeeping operations.
- Created schedules and shift reports to streamline operations and align staffing with housekeeping demand.
- Collaborated with other departments to support overall hotel operations and guest satisfaction.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Reviewed employee performance and implemented improvement plans to enhance individual and team effectiveness.
- Maintained accurate inventory records using computerized systems.
Housekeeping Inspector
The Ranahan
Breckenridge, Colorado
01.2022 - 04.2022
- Inspected guest rooms for cleanliness, ensuring compliance with hotel standards to enhance guest satisfaction.
- Ensured guest room cleanliness met hotel standards to enhance overall guest experience.
- Coordinated scheduling of housekeeping staff to ensure optimal coverage and maintain service quality.
- Trained staff on proper cleaning techniques and safety protocols.
- Coordinated with housekeeping team to ensure efficient workflow.
Housekeeper
Grand Colorado on Peak Eight
Breckenridge, Colorado
06.2019 - 12.2021
- Ensured cleanliness in guest rooms and common areas, enhancing guest satisfaction at a premier mountain resort.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Updated bed linens and towels to maintain high hygiene standards in accommodation.. Tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Utilized cleaning equipment and supplies safely to uphold high hygiene standards.
- Coordinated laundry services for efficient processing of linens and towels, supporting overall operational flow.
- Engaged positively with clients and guests, contributing to a welcoming atmosphere during daily duties.
Education
High School Diploma -
Summit High School
Breckenridge, CO05-2022
Skills
- Event management
- Budget management
- Property inspections
- Tenant relations
- Customer relationship management
- Team leadership
- Knowledgeable in computer
- Bilingual Spanish-English
- Relationship building
Languages
Spanish
Native/ Bilingual
Timeline
Community Manager
WGP Property Mangement
03.2024 - Current
Assistant Teacher
Timberline Learning Center
03.2023 - Current
Housekeeping Supervisor
The Ranahan
04.2022 - 01.2023
Housekeeping Inspector
The Ranahan
01.2022 - 04.2022
Housekeeper
Grand Colorado on Peak Eight
06.2019 - 12.2021
High School Diploma -
Summit High School