Karla Torres
Summary
Responsible and motivated college student pursuing flexible part-time employment with weekend and evening shift options. Ready to work with others and apply skills in working under pressure and adapting to new situations and challenges to enhance the brand best.
Overview
2
2
years of professional experience
Work History
Summer Programming Team
The Strong Museum Of Play
06.2023 - 09.2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Summer Employment Teachers Aid
Mary Cariola Children's Center
06.2023 - 08.2023
- Offered student support through special accommodations, extra assistance, and assessments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Monitored student classroom and outdoors activities to promote student safety.
- Supported teacher in development of individual learning strategies.
- Collaborated with teachers and specialists to assess student progress.
- Observed students' performance and recorded relevant data to assess progress.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
Guest Relations Host
The National Strong Museum Of Play
08.2021 - 06.2022
- Provided customers with detailed information about company offerings, described features and applied verbal and written communication skills to redirect concerns toward positive aspects of products and services.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Directed guests to other attractions, locations and events throughout the museum.
- Worked swiftly to handle and resolve emergency situations to create safe environment for guests and team members.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Built and maintained productive relationships with employees.
Education
Bachelor of Science - Psychology
Rochester Institute of Technology
Rochester, NY2026
High School Diploma -
Rochester Academy Charter School
Rochester, NY06.2022
Skills
- Customer Relations
- Guest Assistance
- Problem Anticipation and Resolution
- Maintaining Clean Work Areas
- Safety Policies and Procedures
- Effective Working Relationships
- Special Needs Student Assistance
- Positive Reinforcement
Languages
Spanish
Limited Working
Timeline
Summer Programming Team
The Strong Museum Of Play
06.2023 - 09.2023
Summer Employment Teachers Aid
Mary Cariola Children's Center
06.2023 - 08.2023
Guest Relations Host
The National Strong Museum Of Play
08.2021 - 06.2022
Bachelor of Science - Psychology
Rochester Institute of Technology
High School Diploma -
Rochester Academy Charter School
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