Karla Trejo Garcia
Brandon,FL
Summary
Skilled in team development and fluent bilingualism, adept at fostering inclusive environments and improving operational efficiency. Demonstrates critical thinking and computer proficiency, achieving significant results in fast-paced settings. Seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Private Nanny
Private Employers
- Developed strong relationships with parents, maintaining open communication about each child''s needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
Guest Service Representative
The Florida Aquarium
03.2023 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash-handling procedures at all times.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Team Leader
Chick-fil-A
09.2020 - 12.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Associate of Arts -
Hillsborough Community College
Tampa, FL08.2020
High School Diploma -
Riverview High School
Riverview, FL07.2020
Skills
- Problem-solving abilities
- Fluent Bilingualism
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Money handling abilities
- Follow-up skills
- Team Development
- Safety Consciousness
Timeline
Guest Service Representative
The Florida Aquarium
03.2023 - Current
Team Leader
Chick-fil-A
09.2020 - 12.2022
Private Nanny
Private Employers
Associate of Arts -
Hillsborough Community College
High School Diploma -
Riverview High School
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