Karla Trevino
Brownsville
Summary
Reliable and observant with strong sense of responsibility and upbeat attitude. Understanding of safety protocols and emergency response procedures, combined with skills in surveillance and risk assessment. Dedicated to ensuring safe and secure environment.
Overview
8
8
years of professional experience
Work History
Youth Care Worker
Southwest Key Programs
10.2024 - Current
- Guide at-risk youth, ensuring safety and fostering growth
- Implement care plans, track progress for program success
- Adapt strategies to meet individual needs, enhance outcomes
- Develop engagement strategies, increase youth participation
- Document progress, contribute to program effectiveness
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Improved communication skills among youth with tailored conflict resolution training.
Assistant Manager
Stepstone Credit
09.2023 - 07.2024
- Gained strong foundation in customer service, team collaboration, and task prioritization
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Loan Specialist
OneMain Financial
03.2022 - 09.2023
- Proficiently process and underwrite various types of loans, ensuring accuracy and compliance with lending policies and regulations
- Evaluate loan applications, financial documents, and credit reports to determine borrower eligibility and creditworthiness
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
- Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
- Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
Customer Service Representative
Goldstar Finance
08.2019 - 03.2022
- Resolved customer complaints and issues promptly and professionally, turning negative experiences into positive outcomes
- Utilized active listening and problem-solving skills to accurately assess customer needs and recommend appropriate products or services
- Managed a portfolio of loans, ensuring timely repayments and minimizing default rates.
- Utilized advanced software systems to efficiently manage borrower account data, ensuring accurate record-keeping practices.
Correctional Officer
Texas Department of Criminal Justice
08.2016 - 07.2018
- Supervised and monitored inmates to maintain facility safety and security
- Conducted routine cell inspections and searches for contraband
- Assisted in the transportation of inmates to court appearances and medical appointments
- Implemented and enforced facility rules and regulations to ensure compliance
- Provided crisis intervention and de-escalation techniques when dealing with volatile situations
- Draft and submit end-of-shift and incident reports to the appropriate department
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Education
High School Diploma -
Lopez Early College High School
Brownsville, Tx06.2016
Skills
- Multitasking and Prioritization
- De-escalation techniques
- Strong analytical and problem-solving skills
- Multicultural sensitivity
- Behavior management
- Policy development
- Skill assessment
- Report writing
- Incident reporting
Languages
Spanish
Professional Working
Timeline
Youth Care Worker
Southwest Key Programs
10.2024 - Current
Assistant Manager
Stepstone Credit
09.2023 - 07.2024
Loan Specialist
OneMain Financial
03.2022 - 09.2023
Customer Service Representative
Goldstar Finance
08.2019 - 03.2022
Correctional Officer
Texas Department of Criminal Justice
08.2016 - 07.2018
High School Diploma -
Lopez Early College High School
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