KARLA TUCKER
Accounts Receivable
HUDSON FALLS,NY
Summary
Efficient Accounts Receivable Specialist offering 9 years of experience in accounts receivable functions. Excellent knowledge of collection and claims procedures with strong communication skills utilized in resolving customer queries. Skilled in accurately preparing weekly and monthly reports within tight deadlines.
Overview
17
17
years of professional experience
Work History
Accounts Receivable Team Lead
Optum Insight, Formerly Change Healthcare
01.2015 - Current
- Experience gained from a hospital based multi-specialty physician group billing approximate $340 million in charges with annual cash collections of $120 million
- Improved cash flow by streamlining accounts receivable processes and implementing efficient collection strategies. Resulting in cash exceeding budget by 8-10% monthly
- Reduced outstanding balances for faster revenue generation by diligently monitoring aged accounts and promptly resolving disputes.
- Identified opportunities for process improvements and successfully implemented them, resulting in reduced errors and increased efficiency.
- Served as a key point of contact for external customers, addressing inquiries and resolving issues professionally and effectively.
- Conducted regular audits to identify areas for improvement in the revenue cycle process.
Shift Supervisor
Stewart’s Shops Incorporated
03.2007 - Current
- Supervise and train new employees
- Provide exceptional customer service in a fast-paced team environment while continuously multi-tasking by prioritizing tasks accordingly
- Prepare deposits and perform audits monitoring both cash and inventory
- Place orders and maintain optimal inventory to minimize both storage and shortages.
Education
Master in Business Administration -
Union Graduate College
Schenectady, NY06.2010
Bachelor of Science in Management -
Plattsburgh State University
Plattsburgh, NY05.2008
Associate of Science in Business Administration -
Adirondack Community College
Queensbury, NY05.2006
Skills
- Customer Service
- Data Analysis
- Proficient in EPIC
- Microsoft Excel
Honors And Awards
- Mohawk Ambulance Award for Achievements in Human Resource Management
- Beta Gamma Sigma National Honor Society for Business, SUNY Plattsburgh
- Omicron Delta Kappa National Honor Society for Leadership, SUNY Plattsburgh
Timeline
Accounts Receivable Team Lead
Optum Insight, Formerly Change Healthcare
01.2015 - Current
Shift Supervisor
Stewart’s Shops Incorporated
03.2007 - Current
Master in Business Administration -
Union Graduate College
Bachelor of Science in Management -
Plattsburgh State University
Associate of Science in Business Administration -
Adirondack Community College
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