Karla Umana
Bothell
Summary
Hardworking employee enthusiastic about learning new field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
19
19
years of professional experience
Work History
Costco Pharmacy Assistant
Costco
10.2023 - Current
- Kept pharmacy counter and related areas clean, neat and organized.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Trained new pharmacy staff on computer system and drug management protocols.
- Conducted regular medication inventory audits to prevent stock shortages and overages.
Target Team Member
Target
05.2022 - 10.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
Mobile Department Lead
MarketSource Inc.
08.2020 - 03.2022
- Supervised existing employees and recruited, interviewed and hired new ones.
- Managed team schedules, department projects and quality assurance.
- Set up displays and trained employees on current promotions.
- Maintained current industry knowledge by reading publications, attending conferences and completing training.
- Oversaw efficient inventory stocking and supply rotation.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Wireless Sales Representative
MarketSource Inc.
07.2017 - 08.2020
- Upsold customers by recommending accessories and promotions to offer complete solution and customer satisfaction.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product.
- Accepted and processed payments and purchases for new equipment using POS system.
- Activated both contract and pre-paid wireless phones for customers by inserting new SIM cards and batteries, restoring content.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Microsoft Partner Management Advisor
Dell EMC
10.2015 - 10.2016
- Worked Microsoft Partner Funding Programs supporting Claiming and Compliance activities, ensuring activities allocated with partner funds were executed following all guidelines, providing compliance approval to drive operational efficiency.
- Provided business support to enable eligible campaigns according to Dell and partner guidelines
- Established financial claiming controls and processes to retain reimbursement.
- Collected qualified POEs and submitted then to partners.
Proposal Advisor
Dell Technologies
10.2014 - 10.2015
- worked with teams around the globe to create compelling, compliant and thorough offers.
- Managed RFx from proposal submissions, orals and due diligence through contract signing.
- Maintained and tracked information required for internal reporting.
Sales Account Manager
Dell Technologies
11.2008 - 10.2014
- Developed a strong ability to interact and negotiate with key decision makers within different organizations.
- Provided first class support to major public, global and large corporations.
- Computer and IT solution provider for corporate accounts throughout the Caribbean
Business Sales Representative
Dell Technologies
11.2007 - 11.2008
- Quoted prices, credit terms and other bid specifications.
- Facilitated sale of computer and IT solutions to small and medium business customers.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Home Sales Representative
Dell Technologies
11.2005 - 07.2007
- Listened to customers to identify needs and build personalized computing solutions.
- Documented customer orders and processed accurate payments for products, warranties and support contracts.
Education
High School Diploma -
University of El Salvador
San Salvador, El SalvadorSkills
- Business development and planning
- Operations
- Recruiting and Hiring
- Relationship building and management
- Organizational abilities
- Customer Relations
- Knowledgeable about Technology
- Team Training
- Product Knowledge
- Building Customer Relationships and Loyalty
- POS Software
- Meeting Sales Goals
- Team Leadership
- Store Policies and Procedures
- Customer Service
Timeline
Costco Pharmacy Assistant
Costco
10.2023 - Current
Target Team Member
Target
05.2022 - 10.2023
Mobile Department Lead
MarketSource Inc.
08.2020 - 03.2022
Wireless Sales Representative
MarketSource Inc.
07.2017 - 08.2020
Microsoft Partner Management Advisor
Dell EMC
10.2015 - 10.2016
Proposal Advisor
Dell Technologies
10.2014 - 10.2015
Sales Account Manager
Dell Technologies
11.2008 - 10.2014
Business Sales Representative
Dell Technologies
11.2007 - 11.2008
Home Sales Representative
Dell Technologies
11.2005 - 07.2007
High School Diploma -
University of El Salvador
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