Karla Villalobos Ramirez
Las Vegas,NV
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Universal Banker
U.S. Bank
03.2018 - 10.2020
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
Sales Associate
Shoe Palace
11.2014 - 03.2018
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Representative
T Mobileretailer
05.2017 - 08.2017
- Increased customer engagement by implementing personalized follow-up strategies.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
Bachelor of Arts - Criminal Justice
University of Nevada, Las Vegas
Las Vegas, NV05-2021
Skills
- Branch operations
- Cash handling proficiency
- Financial advising
- Risk management
- Customer service
- Customer Service-oriented
- Developing customer relationships
Languages
Spanish
Native or Bilingual
Timeline
Universal Banker
U.S. Bank
03.2018 - 10.2020
Sales Representative
T Mobileretailer
05.2017 - 08.2017
Sales Associate
Shoe Palace
11.2014 - 03.2018
Bachelor of Arts - Criminal Justice
University of Nevada, Las Vegas
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