Karla Villanueva
Tampa,FL
Summary
Well-qualified Dipatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
Work History
Fleet Manager
New Line Transport
02.2022 - 04.2024
- Maintained accurate driver information for delivery scheduling.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Optimized routing plans based on real-time traffic data analysis which resulted in decreased travel time during peak hours.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
Manager
Tonys Transport Solutions Llc
02.2019 - 01.2022
- Accomplished multiple tasks within established timeframes.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Manager
Orlando And Son Transport LLC
01.2019 - 01.2022
- Accomplished multiple tasks within established timeframes.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Customer Service Cashier
Home Depot
01.2019 - 03.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
High School Diploma -
Bloomingdale High School
Valrico, FL05.2020
Skills
- Fleet Optimization
- Operations and logistics
- Fleet scheduling
- Transportation Regulations
- MS Office Suite
- Expense Tracking
- Scheduling
- Vehicle inspections
- Cash Handling
- Drawer management
- Guest Services
- Customer Service
- Payment Collection
- Fluent Spanish / Fluent English
- Verbal Communication
- Memory retention
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Fleet Manager
New Line Transport
02.2022 - 04.2024
Manager
Tonys Transport Solutions Llc
02.2019 - 01.2022
Manager
Orlando And Son Transport LLC
01.2019 - 01.2022
Customer Service Cashier
Home Depot
01.2019 - 03.2021
High School Diploma -
Bloomingdale High School
Similar Profiles
Francisco Aponte GonzalezFrancisco Aponte Gonzalez
Truck Driver at New Line TransportTruck Driver at New Line Transport
Víctor JimenezVíctor Jimenez
Driver at New Line TransportDriver at New Line Transport
Elson RiveraElson Rivera
Truck-driver at New Line TransportTruck-driver at New Line Transport