Karla Villanueva
St. Petersburg,FL
Summary
Dynamic Family Care Coordinator with extensive experience at LifeLink Foundation, excelling in donor evaluation and regulatory compliance. Proven track record in training and leading teams, enhancing family communication, and ensuring quality assurance in organ recovery processes. Skilled in conflict resolution and building relationships, driving successful donor authorizations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Family Care Coordinator
Lifelink Foundation
Tampa, FL
01.2024 - Current
- Primary responsibility is to work in conjunction with hospitals in our service area to respond to referrals, and evaluate for the purpose of determining a potential organ/tissue donor. Applying LifeLink Organ Recovery policies and procedures in performing and documenting donor evaluation, family approach, authorization/donor designation, and the medical/social behavior interview with appropriate family members and associates for the purpose of transplantation.
Supervisor, Donation Coordinators
Lifelink Foundation
Tampa, FL
06.2019 - 12.2023
- Alongside the Manager, provided supervision and training of all Donation Coordinators to ensure compliance with all standards, rules, regulations, and policies regarding donor screening, authorization/consent, and eligibility are met.
Education
Associate of Science - Emergency Medical Services
St Petersburg College
St Petersburg06-2004
Skills
- Donor evaluation
- Medical documentation
- Organ recovery policies
- Family communication
- Regulatory compliance
- Team leadership
- Training and development
- Relationship building
- Conflict resolution
- Quality assurance
- Call center environment
- Donor authorizations
- Family support
- Medical records review
Languages
Spanish
Professional
Certification
- CTBS
- Paramedic License
Timeline
Family Care Coordinator
Lifelink Foundation
01.2024 - Current
Supervisor, Donation Coordinators
Lifelink Foundation
06.2019 - 12.2023
Associate of Science - Emergency Medical Services
St Petersburg College
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