Summary
Overview
Work History
Education
Skills
Affiliations
LANGUAGES
Timeline
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Karla V. Madera

Quincy,United States

Summary

I just graduated from the University of Washington. I majored in Education studies with a focus in Multilingual Language in Education. I am hoping to get some work experience within schools or daycare to help get that experience within students. I am also seeking to get my Master’s in Social Work in the fall.

Overview

6
6
years of professional experience

Work History

Concession Supervisor

Legends Hospitality LLC
06.2023 - Current
  • Stocking up stands throughout the entire venue and having stands prepped for show days
  • On show days I assist customers with any questions or concerns
  • In charge of 20-30 workers to ensure their job was being done
  • Enhanced employee performance with thorough training and ongoing coaching on customer service and sales techniques.
  • Maintained a clean and organized work environment, adhering to health and safety regulations for optimal food handling practices.
  • Conducted regular meetings with staff to discuss performance metrics, address concerns or suggestions for improvement, fostering a positive work culture.
  • Performed cashier duties accurately when required, processing transactions quickly without compromising customer experience.
  • Improved customer satisfaction by efficiently managing concession stand operations and addressing customer concerns promptly.

Guest Representative for Guest Services

Lumen Field
10.2023 - 05.2024
  • Addressing and assisting customers with questions
  • Ensuring guest satisfaction
  • Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
  • Streamlined check-in process for improved efficiency and reduced wait times.
  • Facilitated smooth transitions between shifts by maintaining thorough communication logs and briefing incoming staff on any outstanding tasks or guest issues.

Crowd Management Staff

LiveNation
05.2019 - 05.2023
  • Ensuring guests safety and responding to emergencies
  • Mentored junior staff members, providing valuable guidance that contributed to their professional growth and development.
  • Enhanced customer satisfaction levels by consistently resolving issues promptly and professionally.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

Bachelor of Arts - Educational Studies, Multilingual Language Education, Disability Studies

University of Washington
Seattle, WA
09.2025

High School Diploma - undefined

Quincy High School
Quincy, WA
06.2021

Skills

  • Communication Skills
  • Problem-Solver
  • Self-Motivated
  • Organizational Skills
  • Adaptability
  • Critical thinking
  • Active listening
  • Decision-making

Affiliations

  • YEOC (Young Executives of Color) volunteer
  • Youth Tutoring Program
  • Assistant cheer coach
  • Wellness With Latinas Club
  • Sister of Gamma Alpha Omega Sorority, Inc.

LANGUAGES

English
Spanish
American Sign Language

Timeline

Guest Representative for Guest Services

Lumen Field
10.2023 - 05.2024

Concession Supervisor

Legends Hospitality LLC
06.2023 - Current

Crowd Management Staff

LiveNation
05.2019 - 05.2023

High School Diploma - undefined

Quincy High School

Bachelor of Arts - Educational Studies, Multilingual Language Education, Disability Studies

University of Washington

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Karla V. Madera