Michael Millan

• Fostered a positive work environment, motivating team members to consistently deliver exceptional guest service experiences.
• Directed food preparation and cooking activities to meet health and safety standards.

• Closed out cash register and prepared cashier report at close of business.
• Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Developed strong relationships with suppliers, negotiating favorable terms and pricing.
• Overall, all the ordering of the liquor and beer
• Overall, the hiring of bar staff members

• Manage staffing for the concession stands the bars and food trucks
• Developed new menu items for the bar restaurant and concession stands
• Ordered the alcohol and food to fit the venue
• Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
• Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
• Oversaw the hiring process for new employees, selecting top talent to join our team.
• Resolved customer complaints involving food or beverage quality and service.

Supervised multiple drivers and package handlers to make sure trucks were loaded properly on time and drivers got out safe

This position was at Chase Field would manage the concession stands to make sure everything was running right and they had product in the stands

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.