Summary
Overview
Work History
Education
Skills
Timeline
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Karla Wilson

Karla Wilson

Katy,TX

Summary

Collections specialist with a strong track record at Transworld Systems Inc, excelling in payment negotiations and dispute resolution. Proficient in QuickBooks, recognized for outstanding verbal communication skills. Demonstrated ability to enhance collections processes while ensuring compliance with regulatory standards. Extensive experience in billing and collections, focused on optimizing cash flow and managing aged receivables effectively.

Overview

15
15
years of professional experience

Work History

Onsite Collector

Transworld Systems Inc
03.2025 - Current
  • Manage and maintain a portfolio of accounts: Track outstanding balances, payment due dates, and collection status
  • Contact debtors: Communicate with clients via phone, email, and in person meetings to discuss overdue accounts and payments arrangements.
  • Ensure compliance: Adhere to all federal, state, and local laws and regulations related to debt collection.
  • Utilize collection software: Navigate and utilize database systems to track accounts receivable, identify overdue accounts, and manage collection processes.
  • Resolve disputes: Address client complaints and resolve issues related to billing, payments, and other discrepancies.
  • Document all collection efforts: Maintain detailed records of interactions with clients, including phone log, emails, and meeting notes.
  • Negotiate payment plans: Develop and implement customized payment plans for debtors.

Customer Healthcare Agent, WFH

Foundever SITEL Operations
07.2022 - 01.2025
  • Direct patients to the proper resources for further assistance with their issues.
  • Greet customers: Greet customers with enthusiasm
  • Respond to inquiries: Provide timely and professional responses to customer inquiries
  • Provide product information: Educate customers about products and services
  • Resolve issues: Provide solutions to customer complaints in a timely and professional manner
  • Maintain records: Keep accurate customer records and order information
  • Monitor feedback: Identify and escalate complex issues to senior customer service representatives or managers
  • Ensure compliance: Follow company policies and procedures

Customer Service Representative

Intuit TurboTax
01.2010 - 08.2021
  • Handles various incoming and outgoing collections-focused phone calls.
  • Resolves customer questions, complaints, and collections inquiries in a professional, helpful manner.
  • Connects with existing and potential customers and aims to resolve inquiries related to receivables management.
  • Utilize computer systems to verify and document customer requests.
  • Maintains and updates customer information as necessary.
  • Calmly attempts to resolve and de-escalate any issues.
  • Escalates calls to the supervisor when necessary and appropriate.

Education

Accounting -

Houston Community College
Houston, TX
05.2018

Diploma -

Ross S. Sterling High School
Baytown, TX
05.1998

Skills

  • Multi-tasking
  • Fax
  • Copier
  • Scanner
  • QuickBooks
  • Internet
  • Microsoft Office
  • Word
  • PowerPoint
  • Access
  • Excel
  • 10-key by touch
  • Peachtree
  • Quicken
  • Turbo Tax
  • Excellent written communication
  • Excellent verbal communication
  • Self-Management
  • Strong organizational skills
  • Professionalism
  • Dependability
  • Punctuality
  • Efficiency
  • Experience in various ethnic settings
  • Self-starter
  • Prioritization
  • Deadline management
  • Collections regulatory guidelines
  • Billing and collections best practices
  • Collections process improvement
  • Debt management
  • Collections processing
  • Repayment negotiations
  • Payment schedules
  • Recovery techniques specialist

Timeline

Onsite Collector

Transworld Systems Inc
03.2025 - Current

Customer Healthcare Agent, WFH

Foundever SITEL Operations
07.2022 - 01.2025

Customer Service Representative

Intuit TurboTax
01.2010 - 08.2021

Accounting -

Houston Community College

Diploma -

Ross S. Sterling High School

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Karla Wilson