Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
Intern

Karla Zakaria Gomez

Downers Grove,IL

Summary

My Name is Karla Proactive delivery driver with extensive experience in DoorDash, Uber, and Instacart, known for strong customer relationships and exceptional service. Skilled in time management, order accuracy, and proactive communication to ensure high customer satisfaction. Dependable and detail-oriented, consistently delivering prompt and professional service.

Overview

8
8
years of professional experience

Work History

Doordash

DoorDash
03.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.

Uber Partner

Uber Eats
02.2022 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual deliveries for my customers.
  • Verified accuracy of customer orders through effective communication with vendors.
  • Consistently maintained positive reviews from customers on the Uber platform due to exceptional service quality.

Instacart Shopper

Instacart
01.2017 - Current
  • Consistently achieved high customer satisfaction by promptly fulfilling orders and making strategic product recommendations.
  • Effectively managed time to fulfill multiple orders within tight deadlines, maximizing productivity and ensuring customer satisfaction.
  • Demonstrated strong customer focus through successful fulfillment of order requirements and exceeded service expectations.
  • Achieved high levels of customer satisfaction by offering timely and efficient grocery shopping assistance.
  • Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
  • Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Enhanced customer loyalty by consistently delivering exceptional service and maintaining a professional demeanor.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
  • Tracked substitutions and informed customers of changes.
  • Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
  • Improved overall efficiency by staying up-to-date on store layouts and inventory changes through regular visits.
  • Fostered strong connections with repeat customers by remembering preferences, offering personalized recommendations, and exceeding expectations for service.
  • Greeted customers and directed to requested products.
  • Implemented and enforced structured organization processes, enhancing quality and service standards for customers.

Education

High School Diploma -

Hubbard High School
Chicago, IL
06.1999

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Time Management
  • Dependable and Responsible
  • Excellent Communication
  • Critical Thinking
  • Active Listening
  • Organization and Time Management
  • Verbal Communication

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].

Additional Information

My name is Karla, married for 28 years to my wonderful husband. I have three beautiful childress named Jacob, Elijah, and Kaziah.


Dedicated and detail-oriented professional with extensive experience in the field of grocery delivery. Despite not attending college due to personal circumstances, I have excelled in my role at Instacart. My commitment to customer satisfaction, time management skills, and adaptability make me a valuable asset to any team.

Languages

Spanish
Native or Bilingual

Timeline

Doordash

DoorDash
03.2023 - Current

Uber Partner

Uber Eats
02.2022 - Current

Instacart Shopper

Instacart
01.2017 - Current

High School Diploma -

Hubbard High School

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Karla Zakaria Gomez