Karla Zamora
North Hollywood,California
Summary
Achieved seamless task management while fostering a positive atmosphere for collaboration.,Proactively accepted increased responsibilities to drive team performance.
Overview
1
1
Language
7
7
years of professional experience
Work History
Call Center Representative
Exhalence
12.2022 - 01.2023
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Budtender
Illa Canna
01.2023 - Current
- Educated customers on product offerings and responsible consumption practices.
- Assisted in inventory management and restocking to ensure product availability.
- Provided exceptional customer service, enhancing overall shopping experience.
- Maintained cleanliness and organization of sales floor and display areas.
- Handled cash register transactions accurately, ensuring financial integrity.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
Receptionist
Paul Mitchell School
08.2022 - 01.2023
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices..
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Manager
The Set
02.2022 - 08.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Receptionist
Green Dragon
02.2021 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Shift Lead
Prime Pizza
01.2020 - 02.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Kept employees operating productively and working on task to meet business and customer needs.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Sales Ambassador
Lush Handmade Cosmetics
11.2019 - 03.2020
- Used customer insights to develop innovative sales strategies to increase sales.
- Trained and mentored new sales representatives.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Greeter
Din Tai Fung Restaurant
09.2019 - 01.2020
- Acted as first point of contact for visiting clients and customers.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Checked customer IDs and verified age-restricted purchases.
Team Member
Six Flags Magic Mountain
04.2019 - 09.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
High School Diploma -
Burbank Adult School
Associate of Arts - Tv Production
Glendale College
Glendale05.2025
Skills
Achieved high accuracy in counting operations through meticulous attention to detail
Maximized efficiency by implementing Windows Vista for task execution
Demonstrated professionalism under pressure, leading to improved team morale
Enhanced customer interactions through effective management of outgoing phone calls
Expanded audience reach by utilizing bilingual communication skills
Additional Information
- Awards and Accomplishments , Team Captain of the 2018 1st place winning team of the Academic Bowl Awarded The Asian Pacific Heritage Scholarship Awarded The Latino Heritage Scholarship Student Representative for a Shared Decision Making Council September 2019- Current 3 Glendale College
Languages
Spanish
Native or Bilingual
Timeline
Budtender
Illa Canna
01.2023 - Current
Call Center Representative
Exhalence
12.2022 - 01.2023
Receptionist
Paul Mitchell School
08.2022 - 01.2023
Manager
The Set
02.2022 - 08.2022
Receptionist
Green Dragon
02.2021 - 02.2022
Shift Lead
Prime Pizza
01.2020 - 02.2021
Sales Ambassador
Lush Handmade Cosmetics
11.2019 - 03.2020
Greeter
Din Tai Fung Restaurant
09.2019 - 01.2020
Team Member
Six Flags Magic Mountain
04.2019 - 09.2019
High School Diploma -
Burbank Adult School
Associate of Arts - Tv Production
Glendale College