Karla Giselle Perez Clavell
Ansonia ,United States
Summary
Accomplished Residential Trainer at Prime Care Inc, skilled in relationship building and conflict resolution. Enhanced resident independence through tailored training programs and effective communication. Recognized for improving team performance by mentoring new staff. Proficient in safety awareness, ensuring a secure environment for all. Achieved a 20% increase in resident engagement.
Overview
10
10
years of professional experience
Work History
Residential Trainer
Prime Care Inc
05.2024 - Current
- Delivered individualized training programs to enhance resident skills and independence.
- Facilitated daily living activities to promote personal growth and self-sufficiency among residents.
- Collaborated with multidisciplinary teams to develop tailored care plans for each resident.
- Monitored resident progress, adapting training methods to ensure effective learning outcomes.
- Provided ongoing support and motivation, fostering a positive environment for skill development.
- Implemented best practices in behavior management to improve resident interactions and engagement.
- Mentored new staff on training protocols, enhancing team performance and consistency in service delivery.
- Improved residents'' communication abilities through targeted speech and language therapy sessions.
- Tracked medication schedules ensuring timely administration.
- Provided crisis intervention when necessary, utilizing de-escalation techniques to ensure the safety of all individuals involved.
- Developed strong relationships with residents and their families, fostering trust and open communication channels.
- Promoted a safe and clean environment by conducting regular safety checks and maintaining cleanliness standards.
- Enhanced residents'' daily living skills by implementing personalized training programs.
- Managed training classroom sessions both on-site and via Type of Technology web-based sessions.
- Organized recreational events that promoted mental wellbeing.
- Coordinated transportation services for appointments, errands or leisure activities.
- Facilitated group activities to encourage teamwork, problem-solving skills, and interpersonal growth among residents.
- Boosted resident independence with individualized support plans tailored to their specific needs.
- Assisted in meal planning and preparation for residents based on dietary needs, preferences, and restrictions.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
General Assembler
CKS Packaging
12.2023 - 05.2024
- Assembled packaging products according to specifications and quality standards.
- Operated assembly tools and equipment efficiently to meet production goals.
- Inspected components for defects, ensuring compliance with quality control measures.
- Collaborated with team members to streamline assembly processes and improve workflow.
- Maintained clean and organized work area to promote safety and efficiency.
- Participated in departmental meetings, sharing insights into best practices for improving overall team performance.
- Enhanced team collaboration with effective communication and problem-solving skills, leading to increased productivity.
- Contributed to a safer work environment through consistent adherence to safety protocols and proper use of personal protective equipment.
- Maintained a clean and organized workspace, contributing to efficient workflow and minimizing potential hazards.
- Demonstrated adaptability by quickly learning new assembly techniques as required for various product lines or projects.
Customer Service Representative
Ramon Insurance& Tax
08.2020 - 05.2024
- Assisted clients with inquiries regarding insurance policies and tax services.
- Resolved customer issues through effective communication and problem-solving skills.
- Processed policy applications, ensuring accurate data entry and documentation.
- Educated customers on available products, enhancing their understanding of services offered.
- Provided feedback to management on common customer concerns for service improvements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Caregiver, Special Needs
South Bay Respite
05.2016 - 06.2020
- Assisted clients with daily living activities, fostering independence and dignity.
- Developed individualized care plans tailored to specific needs and preferences.
- Collaborated with healthcare professionals to ensure comprehensive care delivery.
- Trained new staff on best practices for client engagement and safety protocols.
- Implemented recreational activities that enhanced social skills and emotional well-being.
- Prepared meals and snacks and fed clients.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Developed strong crisis management skills, working proactively to diffuse challenging situations and maintain a calm, supportive environment for special needs individuals.
- Provided transportation to appointments, outings, or activities as needed, ensuring the safety of special needs individuals at all times.
- Kept clients engaged in social networks and communities for personal health and growth.
- Supported clients'' educational goals through active participation in school activities and events.
- Assisted with development of communication skills for non-verbal clients using alternative communication devices.
Senior Caregiver
All Valley Home Care
05.2016 - 06.2020
- Supervised daily activities for clients, ensuring safety and comfort in home environment.
- Developed personalized care plans tailored to individual client needs and preferences.
- Administered medications and monitored vital signs to maintain health standards.
- Trained junior caregivers on best practices for client care and emergency response procedures.
- Fostered positive relationships with clients and families, promoting trust and open communication.
- Offered companionship and kindness to elderly patients.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
- Administered medications as prescribed by physicians, ensuring proper dosage and adherence to medication schedules.
- Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic conversation.
- Provided safe mobility support to help patients move around personal and public spaces.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Ensured timely reporting of changes in patient condition to supervising nurses or physicians for immediate intervention.
- Coordinated transportation arrangements for medical appointments or other necessary errands.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Transported clients to and from medical appointments with safety and efficiency.
Elderly Caregiver
Health & Human Services
05.2016 - 06.2020
- Assisted with daily living activities, ensuring comfort and safety for elderly clients.
- Provided companionship to enhance emotional well-being of seniors.
- Learned to administer medications as directed by healthcare professionals.
- Supported mobility and physical activity through gentle exercises and walking assistance.
- Maintained cleanliness and organization in living spaces for optimal hygiene.
- Prepared nutritious meals according to dietary restrictions and preferences of clients.
- Communicated effectively with family members regarding care needs and updates.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
Education
Certificate - Teaching English As A Second Language
Southwestern College
Chula Vista, CA05.2018
High School Diploma -
Lila Maria Mercedes Mayoral Wirshing
Ponce, Puerto RicoNo Degree -
Universidad Interamericana De Puerto Rico
Ponce, Puerto RicoSkills
- Safety awareness
- Relationship building
- Client service
- Detailed reporting
- Empathy development
- Conflict resolution
Languages
Spanish
Full Professional
English
Limited Working
Timeline
Residential Trainer
Prime Care Inc
05.2024 - Current
General Assembler
CKS Packaging
12.2023 - 05.2024
Customer Service Representative
Ramon Insurance& Tax
08.2020 - 05.2024
Caregiver, Special Needs
South Bay Respite
05.2016 - 06.2020
Senior Caregiver
All Valley Home Care
05.2016 - 06.2020
Elderly Caregiver
Health & Human Services
05.2016 - 06.2020
Certificate - Teaching English As A Second Language
Southwestern College
High School Diploma -
Lila Maria Mercedes Mayoral Wirshing
No Degree -
Universidad Interamericana De Puerto Rico