Karla J Guerrero
Bronx,NY
Summary
Skilled in food service and ensuring exceptional customer service. Experienced in working in a high volume setting along with delivering the best quality. Familiar with special dietary requirements such as food allergies, knowledge of many different foods and classic cocktails. Detail-oriented team player with strong organizational skills.
Overview
10
10
years of professional experience
Work History
Bartender/Server
The District Bar & Restaurant
03.2021 - Current
- Offering exceptional hospitality to customers
- Collaborate with kitchen staff to ensure food orders are accurate
- Serving food and beverage orders within a time frame
- Working with entire team in FOH and kitchen to ensure guest's best possible experiences.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Helped management plan and serve bar menu exceeding customer expectations.
Sales/Server
Zeppieri & Sons Italian Bakery
01.2019 - 01.2021
- High volume bakery, knowledge of over 40 different desserts and pastries
- Trained new team members in cash register operation, stock procedures, and customer service
- Drove sales and add-on purchases by promoting specific item options to customers
- Inspected items for damage and reported issues to supervisor.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Food Runner
Seafood City
01.2014 - 01.2019
- Inventoried food supplies to determine needs and replenish stations
- Relayed orders and special requests to cooks along with monitoring finished dishes for accuracy
- Collected empty plates and glasses to minimize bussing between customers
- Fast-paced as well as multi-tasking efficiently.
- Delivered correct food items to tables according to order documentation.
Education
Diagnostic Medical Sonography
CAHE - Allied health Education
01.2025
Associate of Science - Health Sciences
Brough of Manhattan Community College
2022
Skills
- Bilingual (Spanish and English)
- Food Safety understanding
- Team building
- Time Management
- Effective communication skills
- Computer/Microsoft application knowledge
- Issue Resolution
- Media Relations
- Wine and liquor knowledge
- Highly reliable
Timeline
Bartender/Server
The District Bar & Restaurant
03.2021 - Current
Sales/Server
Zeppieri & Sons Italian Bakery
01.2019 - 01.2021
Food Runner
Seafood City
01.2014 - 01.2019
Diagnostic Medical Sonography
CAHE - Allied health Education
Associate of Science - Health Sciences
Brough of Manhattan Community College
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