Karla Jissel Ronquillo
Pflugerville
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Experienced and dependable general worker. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
2026
2026
years of professional experience
Work History
Server
Bush’s chicken
Round Rock
08.2024 - Current
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Accurately recorded orders on cash register and point-of-sale system.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Took orders from customers accurately and in a timely manner.
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
- Filled condiments and napkin containers during slack periods.
Sales Associate
Daiso
Austin
08.2022 - 08.2024
- Maintained cleanliness of store environment including floors, windows, displays.
- Tracked sales performance metrics to identify trends in market place.
- Developed promotional strategies to increase sales volume.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Organized stockroom shelves according to size, color or style.
- Processed credit card transactions quickly and securely.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Answered store and merchandise questions and led customers to wanted items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Cleaned shelves, counters and tables to maintain organized store.
- Bagged or packaged purchases and wrapped gifts.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Trained new team members in cash register operation, stock procedures, and customer services.
Server
Jack in the Box
Austin
03.2022 - 07.2022
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Provided excellent customer service to ensure satisfaction.
- Followed health safety guidelines when preparing and serving food products.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Prepared drinks according to standard recipes.
- Assisted in training new servers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees on restaurant procedures and plating techniques.
- Trained new employees to perform duties.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Filled condiments and napkin containers during slack periods.
Painter
Family Members
Austin
- Used ladders and scaffolds to reach high walls and ceilings.
- Protected furniture from dust generated during the preparation of walls.
- Wore protective clothing such as masks, respirators and gloves.
- Prepared surfaces by washing, scraping, sanding, and patching holes.
- Inspected painted surfaces for defects such as cracking, blistering, or fading.
- Applied paint with brushes, rollers, spray guns, or other equipment.
- Cleaned up job sites after completion of projects.
- Applied primers and sealers to prepare new surfaces for painting.
- Repaired cracks in drywall prior to painting or wallpapering rooms.
- Performed minor repairs, such as caulking windowsills, before painting them.
- Sanded woodwork prior to staining or painting.
Skills
- Point-of-sale operation
- Food safety compliance
- Order accuracy
- Customer relationship management
- Team collaboration
- Cash handling
- Menu knowledge
- Problem resolution
- Attention to detail
- Training new staff
- Cleanliness standards
- Calm demeanor
- Take-out service
- Upselling techniques
- Strong work ethic
- Memory retention
- Multitasking and organization
- Server training
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Japanese
Limited
Timeline
Server
Bush’s chicken
08.2024 - Current
Sales Associate
Daiso
08.2022 - 08.2024
Server
Jack in the Box
03.2022 - 07.2022
Painter
Family Members