Karla K Leal
El Paso,TX
Summary
Talented Job Title bringing strong sales, service and team leadership abilities. Focused on maximizing team efficiency and daily success by organizing schedules and setting up effective workflows. Manages and monitors associates to quickly spot and correct any concerns. Seeks out opportunities to improve operations and increase efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Retail Supervisor
Morrison Healthcare
El Paso, TX
08.2022 - Current
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Coordinated merchandising displays, signage and sales enablement.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
Assistant Manager
El Taco Tote
El Paso, TX
09.2018 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored team members to enhance professional development and accountability in workplace.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
CBTis 114
Cd Juárez Skills
- Task Delegation
- Store Organization
- Customer Service Management
- Scheduling and timekeeping
- Handling Complaints
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Retail Supervisor
Morrison Healthcare
08.2022 - Current
Assistant Manager
El Taco Tote
09.2018 - 12.2022
CBTis 114