Karla S. Marquez Medrano
Manassas,VA
Summary
Driven Pharmacy Technician with 3 years of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreens
11.2020 - Current
- Enhance pharmacy efficiency by streamlining medication dispensing processes and implementing inventory management systems.
- Communicate with prescribers to verify medication dosages, refill authorizations, and patient information.
- Consult with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Support the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Improve patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Maintain and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Coordinated verification and filling of more than 400 daily prescriptions in high-volume pharmacy environment.
Preschool Teacher's Aide
The Compass School
04.2019 - 06.2019
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Engaged and entertained children through recreational and educational activities.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
Customer Service Associate
Walgreens
06.2018 - 03.2019
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Maximized efficiency within the workplace by implementing new organizational methods for handling daily tasks.
Education
Associate of Science -
Northern Virginia Community College
Annandale, VA05.2024
Skills
- Pharmacy Equipment Use
- Drug Inventory Control
- Knowledge of Brand and Generic Drugs
- Staff Training and Development
- Immunization Administration
- Confidentiality and HIPAA
- Prescription Processing
Certification
- CPhT - Certified Pharmacy Technician (National PTCB Certificate)
- Virginia Board of Pharmacy Technician License
- APhA Immunization Certification
- CPR Training
Timeline
Senior Certified Pharmacy Technician
Walgreens
11.2020 - Current
Preschool Teacher's Aide
The Compass School
04.2019 - 06.2019
Customer Service Associate
Walgreens
06.2018 - 03.2019
Associate of Science -
Northern Virginia Community College