Karlee Briggs
Rochester,NY
Summary
Compassionate and skilled Patient Care Technician with extensive experience at Rochester General Hospital. Proficient in vital signs monitoring and phlebotomy, I excel in delivering exceptional patient services while maintaining a professional bedside manner. Recognized for enhancing patient comfort and safety, I effectively communicate and collaborate with healthcare teams to ensure optimal care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Rochester General Hospital
03.2025 - Current
- Assisted patients with daily living activities, promoting comfort and dignity.
- Monitored vital signs to ensure patient health and report changes to nursing staff.
- Maintained cleanliness and organization of patient care areas to support safety standards.
- Documented patient information accurately in electronic health records for continuity of care.
- Assisted in the transportation of patients within facility, ensuring safety during transfers.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Emergency Medical Technician
American Medical Response, AMR
03.2024 - 09.2025
- Administered first aid and CPR to patients in emergency situations.
- Assisted in transporting patients while ensuring safety and comfort.
- Monitored vital signs and communicated changes to medical staff promptly.
- Maintained equipment readiness through regular inspections and cleaning protocols.
- Documented patient information accurately in electronic health records systems.
- Responded rapidly to emergency calls, demonstrating adaptability under pressure.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
Customer Service Representative
Tops Friendly Markets
06.2021 - 03.2024
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed high-volume transactions accurately, ensuring smooth checkout experiences for customers.
- Assisted in training new staff on customer service protocols and operational procedures.
- Collaborated with team members to enhance store layout for improved customer accessibility.
- Resolved escalated customer complaints through effective communication and problem-solving skills.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Gates Chili High School
Rochester, NY06-2021
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- ADL support
- Specimen collection
- Phlebotomy techniques
- Feeding assistance
- Patient positioning
- Professional bedside manner
- Patient services
- Emergency response
Certification
- CPCT/A - Patient Care Technician/Assistant
- EMT - Emergency Medical Technician
Languages
English
Timeline
Patient Care Technician
Rochester General Hospital
03.2025 - Current
Emergency Medical Technician
American Medical Response, AMR
03.2024 - 09.2025
Customer Service Representative
Tops Friendly Markets
06.2021 - 03.2024
High School Diploma -
Gates Chili High School
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